Abbott District Sales Manager ( RI, CT, MA, ME, VT, NH or NYS ) in Abbott Park, Illinois

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.

JOB DESCRIPTION:

Primary Job Function:

The District Sales Manager key responsibilities are to drive value creation by sales and to deliver outstanding day-to-day service to existing customers in a district thereby – increasing economic profitability; customer satisfaction and retention.

Core Job Responsibilities:

Responsible for implementing and maintaining the effectiveness of the quality system.

  • Own and manage existing customer relationship

  • Create and drive long term strategy and short term tactics to achieve business goals in a timely manner

  • Deliver outstanding customer experience to existing customers in a district – ensure economic profitability and customer satisfaction and retention

  • Establish and drive strategic account plans for achieving goals including value expansion and margin

  • Identify new business opportunities by initiating; developing or delivering unique solutions that result in improved outcomes for customer and company

  • Drive both customer orientation and business achievement positively impacting the team culture

  • Establish and build deep understanding of account needs; stakeholders and competitive situation of accounts

  • Ensure business reviews are conducted according to standards and plan; manage follow ups

  • Build team of ADD resources to best execute renewal process; involve acquisition organization if required

  • Negotiate long term contracts; assist Ambassadors and Value Expansion Representative with contract negotiations; particularly with pricing/profitability policies

  • Responsible for first line service and escalation through to resolution

  • Responsible for adherence to customer contractual obligations

  • Oversee cross-functional implementation team (post-sale)

  • Identify new business opportunities to expand current ADD share

  • Coaching and mentoring to drive continuous improvement

  • Co-ordinate and manage a group of Abbott Ambassadors and Value Expansion Representative

  • Service Cost Profile Ownership – joint with Technical Service group

  • Own forecast of expected revenue for current customer base

  • Own & manage existing Customer relationship

  • Manages 5 team members

Travel: 50% up to 75%

Position Accountability / Scope:

Interface with relevant Executives Customers Accounts; Regional Managing Directors; Enterprise Accounts staff. Key linkages: Service team staff; Specialists; Sales Support Functions (HEM; Transfusion; Lab Solutions Design); Contracts & Pricing team; Marketing; Finance. Accountability for $25-40MM revenue

Key Performance Metrics:

-Sales & Margin

-Renewal rate of base

-Contract compliance

-Customer Retention Rate

-Net Promoter Score

-Economic profitability

-First line Service KPI; Customer Contract

Minimum Education:

Bachelor's degree.

Minimum Experience / Training Required:

5 years’ experience with track record in Customer interface (Sales or Service) roles

•Mastery level experience managing customer accounts

•Ability to influence team member activities

•Strong understanding of key stakeholders and customer dynamics

•Strong solution selling and relationship building skills

•Superior communication skills

•Ability to identify and drive resolution of issues

•Long-term, strategic focus on account

•Portfolio management skills

•Excellent product and industry knowledge

•Proven success at winning contracts

JOB FAMILY:

Sales Force

DIVISION:

ADD Diagnostics

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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