Abbott Sales Operations Specialist in Austin, Texas

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.

JOB DESCRIPTION:

Position Summary:

Functioning under general supervision in accordance with established policies/procedures, is accountable for contributing to USD sales operations policies, procedures and day-to-day area practices; develops/implements systems and procedures to maximize access to area sales information on which to base strategic business decisions. Accountable for meeting assigned department commitments. May provide input to regional, area and/or divisional standards, practices, procedures and policies. Acts as an advisor to staff in developing solutions to problems. May recommend solutions to complex administrative and technical issues.

  • Be the central point of contact for any sales operations issues within a given territory

  • Resolve all implanted not billed issues by discovering root cause of issue and leading resolution

  • Administer all credit / rebills to customer maintaining correct accounting

  • Support the Purchase Order process working on behalf of Sales Reps in acquiring outstanding Purchase Orders from appropriate Hospital Administrative staff

  • Resolve all customer and internal department invoicing issues

  • Track and administer all logistics involved in expired product

  • Responsible for resolving all inventory issues, including but not limited to exchanges, returns, backorders, and demo product availability

  • Lead all Programmer logistics, ensuring appropriate traceability

  • Coordinate any actions required on programmers

  • Provide assistance as required on SFA (Sales Force Automation) applications

  • Perform all credit/rebill forms as required to ensure appropriate transactions for customers

  • Coordinate contract approvals as required

  • Answer any/all customer inquiries directed to the area level

  • Remains current on developments in field(s) of expertise, regulatory requirements, a comprehensive knowledge of the company's products, markets, and objectives as well as industry trends

  • Resolves and/or facilitates resolution within established guidelines of problems including identifying causes to prevent re-occurrence

  • Performs related functions and responsibilities, on occasion, as assigned

Your experience(s), education and knowledge:

  • A Bachelor’s degree Business Administration, Marketing, Operations or equivalent experience.

  • 2-5 years experience with Operations or Customer Service.

  • Requires demonstrated written and verbal communication, interpersonal, presentation, analytical, organizational, and follow-up skills as well as the ability to converse effectively with all levels of employees

  • Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines

  • Possess a very service oriented mind frame, and passionate about resolving issues in a timely manner

  • Must have demonstrated personal computer skills including a working familiarity with relevant word processing, database, and spreadsheet applications (i.e., Microsoft Word, Excel and Access)

Your preferred qualifications and education:

  • Familiar with healthcare market

JOB FAMILY:

Sales Support & Administration

DIVISION:

ASJM Abbott St. Jude Medical

LOCATION:

United States > Texas : 6300 Bee Cave Rd Building 2, suite 100.

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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