Abbott Account Manager in Chennai, India


Job Title:

Account Manager

Location/Site: Chennai

Department/Division/ Unit:

Abbott Point of Care (APOC)


Reports To: Sales Manager


Primary Job Function

The individual operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion;

  • act as trusted partner to existing customers;

  • build promoters and achieve targeted retention rate;

  • manage and drive development of accounts according to strategic account plan;

  • support first line implementation and customer training;

  • deliver first line support and technical troubleshooting;

  • coordinate order; delivery and billing;

Core Job Responsibilities

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion;

Retention rate:

-ensure instrument analytical turnaround time (uptime/repair/maintenance);

-conduct customer business review on periodic basis;

-manage customer relationship and thoroughly plan; prepare and follow up customer visits;

-identify customer training requirements;

-coach customers and share knowledge;

-identify and resolve customer pain points

-replenish and control inventory;

-build image and brand in eyes of customer;

-sell or reinforce Abbott’s total solution value offering;


-menu expansion;

-service sales;

-product promotion;

-value creation;

-order management;

-contract management;

-identify/open door for opportunity to expand offering into other departments;

-customer consumables management;

-new assay launch and applications;

Value Creation and Expansion:

-price management;

-service sales;

-free of charge control;

-menu expansion;

-lifecycle management of product;

-service cost management;

-CPR management;

-volume management/utilization;

Build promoters:

-NPS responsibility;

-management of inter-client relationships;

-develop Key Opinion Leaders;

Analytical Turn Around Time:

-assay availability and performance;

-instrument installation & commissioning;

-first line level service/fixes;

-TSB’s-hardware & software upgrades;

-proactive monitoring and communication via AbbottLink when available;

-escalation & support;

-customer inventory;

Systems & Tool Management:

-maintain customer contact forms on monthly basis;

-available sales tool for effective sales delivery;

-CMS Next tickets when available;

-Aforce use and maintenance;

Position Accountability / Scope

This position is accountable for the following:

This position is very visible and will influence customer purchase decisions. Exhibits a high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.

Monitor and maintains customer satisfaction through direct contact.

Adheres to safety guidelines, policies and procedures/

Minimum Education

Bachelor’s degree or equivalent experience (4-6 years) required. And Master degree added advantage

Minimum Experience / Training Required

4-6 years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service or technical call center to include:

-experience providing technical product application and/or hardware support;

-experience interfacing with customers;

-strong people management and communication skills;

-trouble shooting/problem solving skills;

-computer skills;

-shows ability to prioritize independently;

-negotiation skills;

-demonstrated sales skills;

-commitment to customers;


-basic application know-how;

Demonstrates innovation, adaptability and schedule flexibility. Considers a dynamic environment as an opportunity to learn and grow.

-analyzes discrete issues and provides solutions; identifies missing information or recognizes underlying issues; organizes thoughts and information into clear explanations or presentations;

-anticipates, identifies and meets internal and external customer needs and requests; resolves conflicts; maintains a professional demeanor under stressful conditions;

-makes logical timely decisions based on analysis and experience;

-effectively manages time; prioritizes tasks and defines tasks necessary to meet goals; organizes own activities and time to complete multi-faceted tasks and assignments; manages daily workload related to call documentation;

-adheres to proper call documentation;

-displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships;


Field Services


APOC Point of Care


India > Chennai : Eldams Road





Yes, 100 % of the Time


Not Applicable


Not Applicable

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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