Abbott Manager - Regional Operations & Customer Service in Chennai, India

JOB DESCRIPTION:

JOB SUMMARY:

Responsible for managing Customer Service and Logistics Operation of the Region.

CORE JOB RESPONSIBILITIES:

  1. CFA & Transport Management :
  • Manage CFA operation of the Region

  • Ensure compliance on statutory requirement at CFAs

  • Responsible for infrastructure upgradation of CFAs in line with business need

  • Ensure compliance on distribution & quality SOPs

  • Source transporters for secondary distribution

  • Ensure proper and up-to-date vendor contracts

  • Transporter & CFA bill processing

  • Explore potential savings and service improvement opportunities post GST

  1. Stock Management:
  • Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager

  • Monitor FEFO & stock freshness at CFAs

  • Ensure timely disposal of market return damages & expiries

Budgeting & Spend Management:

  • Responsible for preparing Distribution Budget for the region and tracking budget vs spend

  • Responsible for contract negotiation

Customer Service:

  • Single point regional co-ordinator for SC related queries

  • Oversee POSM distribution and sharing of information to sales team

  • Ensure adherence to SLAs ( Invoicing / Dispatch / Deliveries)

  • Ensure correct and timely submission of MIS reports

  • Support Sales Team in ensuring smooth month-end closures

Minimum Education

Graduate, Preferably MBA Operations

Education Level

Graduate, MBA

Major/Field of Study

Operations

Experience

4 7 yrs.

Experience Details

  • Experience in handling CFA / Warehouse / Customer Service in FMCG sector

  • Hands on experience in SAP SD and MM module

  • People management and negotiation skills

  • Good analytical skills and eye for details

JOB FAMILY:

Supply Chain

DIVISION:

ANI International Nutrition

LOCATION:

India > Chennai : Eldams Road

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Work in a clean room environment

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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