Abbott Customer Service Representative (m/f) in Hesse, Germany

JOB DESCRIPTION:

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

In Germany, Abbott has approximately 2,700 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn and Witten. St. Jude Medical is now Abbott.

Abbott / St. Jude Medical is looking for a Customer Service Representative (m/f) who wil be providing internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints. The position is based in Eschborn.

Responsibilities:

  • Receive & process orders for all customers which are received by telephone

  • Handle customer complaints and perform investigations

  • Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager

  • Issue required credit notes for returns and complaints within the official procedural deadlines

  • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency

  • Organizing return shipments

  • PER processing and follow up in collaboration withsales reps

  • Responsible for PER handling in line with quality guide lines

  • Consignment and warehouse count (organization, reconciliation and follow-up)

  • Provide hands on training to new customer service employees on customer service related activities

  • Meet all rules listed in the St. Jude Medical Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies

  • Contact person for some approved suppliers/know the terms and keep others informed, responsible for updating approved supplier log (if applicable)

Qualification:

  • Upper secondary diploma/High school diploma – country specific

  • Previous experience in Customer Service

  • Fluent in German

  • English- high level, written and spoken

  • Knowledge of Microsoft Office

  • Knowledge of ERP packages (SAP, …)

  • Team player

  • Customer and service oriented

  • Good organization ability

  • Good communication skills for internal and external contacts

  • Positive reaction to working in a “deadline” environment, stress resistant

  • Integrity

  • Sensitive of initiative and adaptability to permanent evolving organizations

  • Sensitive to the importance of the product

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

JOB FAMILY:

Customer Service

DIVISION:

ASJM Abbott St. Jude Medical

LOCATION:

Germany > Hesse : Helfmann - Park 7

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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