Abbott Remote Support Agents Abbott Diagnostics in Hoofddorp, Netherlands

JOB DESCRIPTION:

At Abbott Diagnostics (ADD) we have a deep history of scientific innovation, creating solutions that span the world of laboratory operations. We are working to transform healthcare around the world through a broad range of innovative medical diagnostics instrument platforms, tests and services.

For our new EMEA Remote Services & Support Center in Hoofddorp, we are looking for:

Remote Support Agents

The Remote Services and Support Team will provide technical remote support for our diagnostic products/instruments to our customers in (hospital) laboratories within the EMEA region.

Core responsibilities

  • act as a liaison between our clients and the ADD teams in the countries you support

  • assist clients in troubleshooting and resolving complex issues with customized implementations through phone

  • escalate issues as necessary to in-country technical service teams

  • applying clinicallaboratory and technical knowledge and ensuringongoingcustomersatisfaction

You are

  • multi-lingual (fluent in English plus additional French/ Spanish/Italian/Portuguese/German) and have clinical lab experience or a study background in Clinical Laboratory, Life Sciences, Biology or Human Biochemistry

  • available during evening, night and/or weekend shifts

  • able to act as a liaison with strong problem solving and customer service skills

  • eager to learn and able to dive deep into a new product and learn it inside out

As Top Employer, we offer excellent compensation and benefits, such as shift allowance, personal development fund, sports fund and other flexible benefits. The continuous development of our employees is stimulated and key for the success of our business.

Interested? Please let us know via recruitment.netherlands@abbott.com or apply via our website

JOB FAMILY:

Customer Service

DIVISION:

LOCATION:

Netherlands > Hoofddorp : Wegalaan 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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