Abbott Technical Solutions Design Specialist/IT Laboratory Consultant in Maidenhead, United Kingdom


  1. Primary Objective of Position
  • Drives the sales effort for Abbott Diagnostics laboratory solutions and related professional services, generate new business by developing and closing key customer accounts. Support the commercial team to maximise core diagnostics business by driving and supporting three key subject matters; workflow consulting, laboratory automation and informatics systems. Provides expert knowledge in all three subject matters and internal training programmes.

2. Major Accountabilities

  • Work with the country commercial team to plan, prioritise sales activities and customer contact towards achieving agreed business aims

  • Plan and manage the lab solutions portfolio according to an agreed market development strategy

  • Maintain and develop existing and new customers through workflow consulting and ethical sales methods;

  • Manage product/service mix, pricing and margins according to agreed aims

  • Use customer and prospect contact activities tools and systems, and update relevant information held in these systems

  • Respond to and follow up customer/sales team enquiries using appropriate methods

  • Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development

  • Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation

  • Support the marketing activities and integrate sales efforts e.g., product launches, promotions, advertising, exhibitions, etc.

  • Monitor and report on market and competitor activities and provide relevant value gap reports and information to area marketing

  • Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process

  • Provide post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised

  • Achieves consistent high level of customer satisfaction

3. Education

  • Educated to degree level or equivalent, ideally in a science based or economics/business studies related discipline and/or equivalent experience.

4. Background

  • Minimum of 2 years track record in the diagnostics industry with demonstrated success

  • Fully conversant in consultative selling techniques and methodologies

  • Ability to work/influence across multiple divisions (ADD/AMD/APOC)

  • Collaborative enterprise thinking; Willing to adapt to and drive organizational change

  • Thought leadership; Ability to develop and maintain strong customer relationships

  • Excellent interpersonal and influencing skills; Willingness to work in cross-functional teams

  • Ability to develop and champion new ideas and approaches

5. Impact of position

  • Achieve area/regional sales plan financials

  • Achieve 2% increase in acquisition win rate

  • Increases organisational competence to drive incremental lab solutions sales

  • Drives the profile and importance of Abbott internally and externally; establishes Abbott as the recognised market leader in laboratory services and solutions

  • Delivers incremental value expansion sales revenue to base business process

  • Ensures excellent customer satisfaction as measured by NPS


Sales Force


ADD Diagnostics


England > Maidenhead : Remote





Yes, 75 % of the Time


Not Applicable


Not Applicable

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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