Abbott Bilingual Senior Customer Service Representative – Diagnostics Division in Mississauga, Canada

JOB DESCRIPTION:

OVERVIEW:

The Senior Customer Service Representative is responsible for reviewing daily, weekly and monthly reports (No Match, Idoc, EDI, open order) and take appropriate actions.

RESPONSIBILITIES:

  • Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner

  • Initiate system enhancements for all division that the department supports

  • Responsible for managing and coordinating high value shipments and logistics

  • Responsible for high value accounts or divisions to ensure customer satisfaction

  • Train new hires

  • Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities

EDUCATION AND EXPERIENCE:

  • High school diploma completed

  • 3-5 years of customer service experience

  • Excellent communication skills

  • Logistics experience and cross border shipping

  • Highly skilled and knowledgeable on the Customer Service Ordering system (ECC)

  • EDI – GHX and Intertrade

  • SAP system

  • Must be bilingual (English and French)

JOB FAMILY:

Customer Service

DIVISION:

ADD Diagnostics

LOCATION:

Canada > Mississauga : 7115 Millcreek Drive

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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