Abbott Account Manager (Ambassador) - Newfoundland in Newfoundland and Labrador, Canada
As an Ambassador you will be the representative of Abbott and the ADD brand to the customer.
The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion. Other responsibilities include:
Act as trusted partner to existing customers
Build promoters and achieve targeted retention rate
Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability)
Coordinate order; delivery; and billing
Responsible for implementing and maintaining the effectiveness of the quality system. Education/Qualifications:
Bachelor’s degree is required. Bio Medical, Engineering, Electrical, Mechanical, Medical Technology or Commercial is preferred.
Minimum of five years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, for Abbott Diagnostics products, which may include:
Experience interfacing with customers
Strong people management and communication skills
Trouble shooting/problem solving skills
Computer skills (word, excel, power point, internet savvy)
Shows ability to prioritize independently
Demonstrate sales skills
Commitment to customers
Basic application know-how
Demonstrates innovation, adaptability, and schedule flexibility; Considers a dynamic environment as an opportunity to learn and grow
Analyzes discrete issues and provide solutions; Identifies missing information or recognizes underlying issues; Organizes thoughts and information into clear explanations or presentations.
Anticipates, identifies and meets internal and external customer needs and requests; negates and Resolves Conflicts; maintains a professional demeanor, even under stressful conditions.
Makes logical timely decisions based on analysis and experience
Effectively Manages Time; Prioritizes tasks and defines tasks necessary to meet goals; Organizes own activities and time to complete multi-faceted tasks and assignments; Manages daily workload related to call documentation; parts inventory and cycle count accuracy
Demonstrates proficiency and works efficiently with computer, personal digital assistant (PDA), and printers.
Adheres to proper call documentation
Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships
Develops self by acquiring the skills, knowledge and experience to support the business direction of the organization and grow professionally
Persuades others to support a course of action; acts proactively to originate actions to improve existing conditions and process
Canada > Newfoundland and Labrador : Remote
Yes, 50 % of the Time
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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