Abbott Field Service Engineer in Pittsburgh, Pennsylvania

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.

JOB DESCRIPTION:

We are seeking an experienced, high caliber Field Service Engineer (“FSE”) is to ensure that Abbott (ABT) equipment performs properly and safely by performing installs, service calls, hardware and software upgrades, as well as preventive maintenance in order to meet the equipment standards across platforms set forth by ABT. In conjunction with primary responsibilities, the FSE must document their work and prepare accurate reports incompliance with company standard operating procedures and related regulations. The FSE will perform the primary responsibilities, within an assigned region.

Job Duties

  • You will travel to accounts within the assigned region – based on a weekly schedule from the central coordinators under the supervision of the DSM you will perform service on ABT equipment including: Installing new Systems, demonstrating systems for conferences or training, rental Systems, and loaner Systems

  • You will be asked train Bio-Medical staff during system installs on user-level care and maintenance steps. You will perform necessary repairs and/or parts replacement based on Technical Support department’s diagnosis and troubleshoot the System problems for equipment in the field

  • You will perform routine preventive maintenance work on ABT equipment in the field

  • Provide complete, accurate and regular field service documentation and records, including: - Field Service reports and System Install reports in compliance with company procedures and industry regulations, Expense reports and Communication with the account and local ABT employees to arrange for a service call or installation

  • Account representatives need to be informed of the proposed schedule in order to arrange for service or installation at the account - To offer quality customer service in the field and keep an organized schedule

  • Sales representatives within the appropriate business unit (EP, Vascular, Heart Failure, etc.) must also be kept apprised of service activities as a key liaison to the account

  • Participate in required training arranged by the Capital Service Operations (CSO) department

  • Develop and maintain an advanced knowledge of the EP, Cardiovascular, Structural Heart and Neuromodulation procedures for which Abbott Technologies are used

  • Support the different milestones in the sales process by demonstrating product capabilities, answering technical inquiries, and delivering on ABT value propositions to customers

  • Comply with local and federal laws and regulations, reporting complaints according to company policy and code of federal regulations

  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements

  • Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments

  • Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

  • Perform other related duties and responsibilities, on occasion, as assigned

Qualifications

  • Bachelor of Science (B.S.) degree in Life Sciences, Business, or equivalent

  • Experience in a systems/service engineering role, supporting medical device equipment and technologies

  • Experience or training in a medical setting and interaction with medical staff

  • Ability to interface with multiple groups in the organization to resolve technological issues

  • Ability to work independently as well as collaboratively in a diverse cross-functional team environment

  • Experience interfacing with both internal team members and external customers as part of a solution based service process

  • Personal computing skills with ability to perform word processing/spreadsheet tasks to perform documentation, presentation, and analysis activities

  • Detail oriented and organized, possesses a strong analytical skillset

  • Quick learner and an ability to adapt to situations while on location

  • Excellent interpersonal, analytical and communication skills with the ability to communicate complex technical issues in a preceptor role

  • Travel up to 80%

JOB FAMILY:

Field Services

DIVISION:

ASJM Abbott St. Jude Medical

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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