Abbott Manager Technical Support in Princeton, New Jersey

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.

JOB DESCRIPTION:

The point-of-care (POC) testing industry is changing faster than ever. At Abbott Point of Care, we’ve stayed ahead of the curve. We are a worldwide leader in fundamentally changing healthcare delivery at the point of care with solutions that are intuitive, innovative, reliable, and cost-effective for our customers.

Position Summary

Facilitates the integration of scientific, regulatory, marketing, compliance and customer support and operational activities for Abbott Molecular Division on-market product families and/or key processes. Aligns activities to achieve performance and financial goals across multiple business areas. Demonstrates resourcefulness in accomplishing objectives. Communicates area business strategy and divisional goals.

Main Responsibilities

Technical Knowledge: Develop and apply operations/ product/ process knowledge to (area of support). Use sound judgment and appropriate scientific methods and thorough data analysis.

Accurately documents work.

Planning/Project Management: Solicits input for alternative approaches to resolve critical business issues.

Conceive, plan, design, execute, and document projects/activities efficiently and in conformance with applicable OPs.

Patient Focus: Anticipates, identifies and resolves internal and external customer issues through timely complaint resolution, understanding of processes, product performance and clinical utility.

Communication/Leadership: Communicates problem resolution across teams to minimize potential reoccurrences.

Business Focus/Alignment: Influences and communicates direction and outcome of critical issues that have direct impact on compliance and business performance.

Demonstrates fiscal responsibility through actionable recommendations and accomplishments such as maintaining product availability and improvements in product sustainability.

Aligns resources with strategic business priorities.

May perform other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Accountability

Translates organizational goals into business goals across teams and Operations.

Aligns and priorities goals across functional areas.

Leadership of several Technical Support Leaders; and other professional staff.

Business Team Leaders or Technical Product Development Section Managers.

Accountable for multiple departmental budgets and financial performance.

Consolidates plans and updates; compiles contingency plans.

Negotiates and rationalizes resources and budgets.

Accountable for multiple product families; delivery technologies; and/or key processes at one or more sites.

Provides any needed support to Operations and QC.

Cultivates relationships with internal and external customers and develops strong networks throughout the company and industry.

Ensures effective GMP/ISO practices across teams to achieve divisional and FDA compliance.

Negotiates division regulatory policy.

Makes timely scientific; operational; and business decisions with high risk or consequence to a business area.

Qualifications

Bachelor's degree with typically 10+ years of experience in a related technical discipline and/or equivalent training and experience. Advanced degree(s) may offset required years of experience. Masters or PhD is preferred.

-Required experience includes proficiency in resource planning, budgetary management and personnel administration.

- Highly desirable experience includes identification and implementation of business strategies (future markets, regulatory, quality, etc.); for issues related to manufacturing, suppliers, commercial operations,

- Uses technical knowledge to acquire, analyze and interpret data.

- Computer and data management skills.

- Managed / lead multiple expanded investigations applying six sigma tools for root cause identification.

JOB FAMILY:

Support Services

DIVISION:

APOC Point of Care

LOCATION:

United States > Princeton : 400 College Road East

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 15 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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