Abbott Technical Services Engineer I in Santa Clara, California

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.

JOB DESCRIPTION:

We are seeking an experienced, high caliber engineer functioning under general supervision to provide independent clinical and technical support in response to inquiries from physicians, health care professionals, patients and field staff using professional knowledge and judgment.

This level of the Technical Service Engineer (TSE) provides the clinical and technical interface between the medical community and various Abbott departments through consultation. This role also requires the application of theoretical principles and creative/analytical techniques typically acquired in a recognized four-year or more biomedical engineering or other medical-related academic course of study.

Impact this role will have on Abbott:

  • Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness. Stays abreast of and consults on technical advancements.

  • Promotes the process of continuous quality improvement and risk management, and coordinates solutions for technical and project issues.

  • Provides technical or clinical information to customers in response to inquiries/report from the field.

  • Performs product evaluations and testing based on reports from the field.

  • Provides clinical and technical support services.

  • Provides back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (device implants and follow-ups), regional training seminars and troubleshooting.

  • Provides and conducts product training to in-house personnel.

  • Assists in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.

  • Reviews product manuals, communiques and memorandum for technical clinical accuracy and content.

  • Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines.

Your experience(s), education and knowledge will further expand Abbott’s marketplace success:

  • Bachelor’s Degree in electronic engineering, biomedical engineering, or a related field.

  • 1+ years’ experience providing medical device industry technical support, including relevant experience in the cardiac pacing industry (preferred).

  • Demonstrated ability to analyze and evaluate technologically complex devices; demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.

JOB FAMILY:

Engineering

DIVISION:

ASJM Abbott St. Jude Medical

LOCATION:

United States > Sunnyvale : 645 Almanor Ave

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

Follow Us:

Facebook at https://www.facebook.com/AbbottCareers

LinkedIn at https://www.linkedin.com/company/abbott-

YouTube at https://www.youtube.com/c/abbott

Twitter at https://twitter.com/AbbottNews