Abbott Customer Support Specialist - Field Service (Saskatchewan) in Saskatchewan, Canada

JOB DESCRIPTION:

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

  • Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations

  • Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system

  • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs

  • Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts

  • Champion utilization of remote support tools to proactively improve instrument up time

  • Proactively improve expertise through continuous learning and certifications

  • Must be able to influence other areas to achieve business goals.

  • Compliance with Abbott’s Code of Business Conduct, industry codes of practice and company policies.”

Bachelor’s degree or equivalent relevant experience required.

Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.

Practical experience of interfacing with customers preferred.

Trouble shooting/problem solving, ability to succeed in team situations and excel independently,

Computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.)

Effective communication skills and strongly demonstrated interpersonal skills.

JOB FAMILY:

Customer Service

DIVISION:

ADD Diagnostics

LOCATION:

Canada > Saskatchewan : Remote

ADDITIONAL LOCATIONS:

Canada > Manitoba : Remote

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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