Abbott Customer Experience Manager in Abbott Park, Illinois
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
The Customer Experience District Manager key responsibilities are to drive value creation and to deliver
outstanding day-to-day service to existing customers in a district thereby – increasing economic profitability;
customer satisfaction and retention.
-Own and manage existing customer relationship
-Create and drive long term strategy and short term tactics to achieve business goals in a timely manner
-Deliver outstanding customer experience to existing customers in a district – ensure economic profitability and customer satisfaction and retention
-Establish and drive strategic account plans for achieving goals including value expansion and margin
-Identify new business opportunities by initiating; developing or delivering unique solutions that result in improved outcomes for customer and company
-Drive both customer orientation and business achievement positively impacting the team culture
-Establish and build deep understanding of account needs; stakeholders and competitive situation of accounts
-Ensure business reviews are conducted according to standards and plan; manage follow ups
Build team of resources to best execute renewal process; involve acquisition organization if required
-Negotiate long term contracts; assist Ambassadors and Value Expansion Representative with contract negotiations; particularly with pricing/profitability policies
-Responsible for first line service and escalation through to resolution
-Responsible for adherence to customer contractual obligations
-Oversee cross-functional implementation team (post-sale)
-Identify new business opportunities to expand current ADD share
-Coaching and mentoring to drive continuous improvement
-Co-ordinate and manage a group of Ambassadors and Value Expansion Representative
-Service Cost Profile Ownership – joint with Technical Service group
-Own forecast of expected revenue for current customer base
-Own & manage existing Customer relationship
Bachelor's Degree required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com