Abbott Field Service Engineer (Automation Technical Specialist) in Abbott Park, Illinois
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Primary Job Function:
The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories. Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment; transport to the laboratory location; assemble and test the automation solution prior to turning over the solution for the informatics implementation. Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments.
Core Job Responsibilities:
Responsible for implementing and maintaining the effectiveness of the quality system. The resource will apply their advanced technical automation; service and analyzer knowledge to facilitate efficient and customer centric implementation services within the clinical core lab environment. The individual will be the liaison between the customer; local field service; and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation.
Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; construction contractors; facilities directors; internal and external vendors and contractors; and senior level management as needed. Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.
Position Accountability / Scope:
This position will provide subject matter expert level support to the local field service teams post implementation for any support escalations. The Automation Technical Specialist will also be the subject matter expert for all new automation hardware product launches and/or instrument additions into existing automation sites and will train the local field service teams as needed for those new features. Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.
Bachelor degree required with preferred areas in technical systems or related field. Candidates must demonstrate strong knowledge of general automation systems; instrument or product field service experience; and have demonstrated successful customer service performance.
Minimum Experience / Training Required:
Knowledge of regulations and standards affecting IVDs and Biologics.
Minimum of 2-5 years of formal instrument and/or automation field service experience is required. Familiarity with laboratory workflow and operations preferred. Experience with ADD's instrument systems a strong plus. Excellent communication, organization, project management, consulting knowledge, and attention to detail required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com