Abbott Informatics Technical Specialist AMS (Remote) in Abbott Park, Illinois
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
The Informatics Technical Specialist is the subject matter expert for the installation; integration; verification; and support of the Professional Services informatics solutions. Partners with other service colleagues, customer’s personnel that work with the Laboratory Information System and customer’s laboratory staff to complete pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support.
Key Success Factors
Form effective partnerships with external customers, Center of Excellence team members, internal sales and support organizations.
Strong problem solving skills; knows when to engage other people in the organization to resolve customer’s issues in a timely matter.
Effectively communicate with highly IT technical individuals and people without a technical background both at customer and organization’s multiple levels.
Position Impact to Business
- This role impacts customer satisfaction and revenue generation as the successful implementation of the informatics solution is fundamental for new customers to be up and running successfully. Also, enables value expansion opportunities for existing customers.
Bachelor’s degree in computer science; information systems; medical technology; or related field.
2 years of informatics technical application experience in hospital or laboratory settings.
3 years of experience on server technologies/services; workstation/desktop technology; internet protocols; remote connectivity; corporate virus protection products; back-up systems; firewalls and VPN client and tunnel technologies.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org