Abbott Lab Solutions Specialist (Technical Solutions Design Specialist) in Abbott Park, Illinois

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Job Location: Miami, FL preferred, but can be based virtual / remote within USA.

No relocation assistance available.

Travel Requirement: 50% (USA, Central & South America, Caribbean)

Job Summary

The main goal of the Laboratory Solutions Specialist (LSS) is to win the ‘Lab Vote’ in Acquisition Targets. The Laboratory Solutions Specialist (LSS) will be responsible for increasing core laboratory instrument system placements and growing core laboratory market share by serving and leading technical selling efforts in targeted accounts within their respective territory assignment. Through the comprehension of the needs and expectations of the customer, the LSS will develop, manage and execute a compelling strategy that aligns with the business and sales objectives and drives profitable growth. The LSS will lead the sales organization in complex consultative selling engagements where laboratory work flow analysis and future work flow redesign may be required. The LSS will work with all levels of the sales organization to build and execute strategies for positioning optimum core laboratory solutions. The LSS will be accountable for meeting sales goals and expense budgets. The LSS will actively participate in the development and execution of the following commercial activities:

  • Territory and Account Planning

  • Pipeline Management

  • Strategic Account Management (SAM) Process

  • Solution Assessment, Design & Positioning

  • Commercial Training

In summary, the LSS is ultimately accountable for winning Acquisition decisions in target accounts by winning the Laboratory Vote for Abbott. Key activities include but are not limited to:

  • Gather insights

  • Quantify the financial impact of customer ecosystem issues and opportunities

  • Establish decision criteria with customers

  • Co-develop solutions with customers

  • Manage all solution communications inclusive of presentations, sales calls, RFP responses, etc. using the Them-Us-Difference-Fit-Difference-Proof framework

  • Follow-up and gain customer commitment

  • Position AlinIQ portfolio

Core Job Responsibilities

Support the implementation and development of the Strategic Account Management (SAM) Process: The LSS will be responsible, as a member of the Core Teams, for:

  • Gathering initial data and insights about each target account

  • Defining and executing action items agreed in each bi-weekly meeting

  • Submitting updated input to be included as part of the working document.

The LSS will develop engaging discussions with the customer in order to gain insights and become a trusted consulting partner. The LSS is required to actively participate in each of the activity components of the SAM Process.

  • Comprehend customer needs / requirements to best position Abbott’s Integrated/Automated Systems and process solutions.

  • Manage and execute all aspects of the sales cycle and effectively communicate the technical / process advantages of our instrument systems and process solutions throughout opportunity pipeline stages.

  • Actively present IA/CC solution value propositions to customers through presentations, on-site and off-site system demonstrations / evaluations.

  • Support and participate on contract negotiations for large/complex national and regional opportunities

Ultimately the LSS’s required delivery to the SAM process is the LAB VOTE and positive differential in the technical scoring.

Execute Solution Design: The LSS will be responsible for:

  • Assessing customer needs at each level of the healthcare ecosystem via workflow, 3rd party industrial engineering or other assessment modalities

  • Presenting and gaining agreement on key customers issues and impacts (inclusive of quantifying the cost of these issues)

  • Co-developing solutions with customers that meet / exceed customer needs and differentiate ADD from competitors

Position Complete Solutions: The LSS will be accountable for supplying a customized solution that serves the customers’ needs and impacts the entire ecosystem in a quantified manner. The LSS is the primary presenter for the solution ensuring all communications (presentations, RFP response, etc.) follow the Strategic Selling principle of “Them-Us-Difference –Fit-Difference-Proof”. As a part of the above, the LSS is ultimately responsible for establishing / agreeing appropriate decision / RFP criteria with the customer. It is important to note the proposed solutions could range from products to platforms for all lines of business, and include additional partnerships with third party suppliers to support services which complete the desired customer solution.

Drive Customer Loyalty : The LSS is expected to establish themselves as a “trusted advisor” for laboratory ecosystem solutions and develop meaningful long term relationship with the customers. Once the business is gained, the LSS should continue to reinforce the trust by following up with the account on the proposed plans and continuously asking for insight to confirm that the solution implemented is meeting the customer’s needs.

Support Commercial Training: As the subject matter expert on laboratory instrument solutions, the LSS will be responsible for developing and driving the appropriate training for the commercial teams.

  • Support regular post-training assessments to ensure the sales force is properly trained on the use of Abbott instruments and assay systems.

  • Provide a timely response to requests for product positioning, competitive information and product performance issues

  • Exhibit and maintain a mix of strong informatics, core laboratory and commercial knowledge / experience.

  • Responsible for representing Abbott Diagnostics and their products in a professional, forthright and ethical manner and within corporate guidelines.

  • Adjust priorities and/or project tasks to enhance the customer experience.

  • Ability to work in a team environment and across an organization to drive results. Enthusiasm, strong interpersonal and motivational skills; scaleable to future assignments.

  • Responsible for implementing and maintaining the effectiveness of the Abbott Quality System.

Minimum Job Requirements

· Minimum 5-8(+) years sales experience. Laboratory sales and technical experience is required. Sales experience from medical diagnostics manufacturers and/or healthcare systems corporations, also acceptable.

· English and Spanish fluency is required.

· Excellent verbal and written communication (including presentation) skills, are musts..

· In-depth knowledge of hospital laboratory operations & Informatics.

· Experience working in IA/CC and Hematology equipment market is desirable, transferable Informatics knowledge is an acceptable alternative.

Education:

· Four (4) year university degree is required. A degree in Commerce, Science or Medical Technology is preferred.

Experience:

· The LSS will have 5-8(+) years of professional experience and 2-4(+) years related diagnostics industry experience, in some combination of sales, consulting, project management, leadership, and/or lab administration. Team leadership experience is required.

· The LSS will also have a minimum of 3 years of experience in the laboratory/Informatics industry, or similar in-depth exposure as a laboratory scientist/Informatics lead or consultant working in the diagnostics/Informatics field. This is critical so they have the experience and credibility to lead the internal team and customers to implement their recommendation.

· Willingness and ability to travel internationally (USA, Central & South America, and Caribbean) 50% of the time is a requirement.

· Must be sensitive to - and have strong working knowledge of - multicultural environments.

· Strong proficiency with Microsoft Word, Excel (i.e. formulas, pivot tables, data manipulation, etc.), PowerPoint is required. Visio experience a plus.

Skills/Specialized Knowledge, Certification, Licenses, etc:

· Lean Six Sigma Certification a plus

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com