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Abbott Senior Technical Solutions Designer in Abbott Park, Illinois

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Primary Job Function:

The Senior Technical Solution Design Specialist primary job function is to serve as the subject matter expert in following areas: automation; informatics and/or professional services solutions. This position will utilize; develop; and implement automation; informatics and/or professional services strategies for the most complex and largest customer base such as key strategic customers and national/regional health systems. Serve as technical expert and the communication link to both global marketing and US marketing teams. Initiate and implement competitive comparisons to support business strategy as appropriate. Builds and maintains effective long term relationships with internal and external customers. Manages and supports sales objectives and customer satisfaction to grow the business.

Core Job Responsibilities:

  • Responsible for implementing and maintaining the effectiveness of the quality system.

  • Serve as subject matter expert in the following areas: automation; informatics and/or professional services. Acts as primary commercial contact for technical specialist teams for product and process development and improvement.

  • Act as liaison between global/US marketing; R&D and USO for automation; workflow; informatics and/or professional services.

  • Acts as primary technical contact for US marketing and provides input to R&D for product and process development and improvement.

  • Responsible for balanced performance across technical specialist teams in achieving core lab closes; informatics and/or professional services revenue.

  • Responsible for mentoring and coaching Technical Solution Design Specialists on the various technical areas of automation; workflow; information technology and professional services.

  • Responsible for creation; standardization and dissemination of tools to support the Technical Solution Design team.

  • Responsible for leading complex and strategic national projects in area of functional technical expertise (e.g.; optimizations).

Position Accountability / Scope:

This position will report to the Manager assigned and will have national responsibilities. Incumbent of the role will be subject matter expert on automation; informatics and/or professional services. Due to the nature of the business portfolio; technical expertise has a critical impact on core lab close rate; revenue goal achievement and driving balanced performance in technical specialist teams.

Minimum Education:

Bachelor’s degree

Minimum Experience / Training Required:

Strong automation, and IT hardware/software experience is required. Minimum of eight years of experience in the health care market and industry is preferred. Minimum of five years of diagnostics and/or laboratory experience is required. Experience designing, selling and/or implementing multi-site automation and informatics projects preferred

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email