Abbott New Analyte Ventures Director, Commercial Operations - Abbott Diabetes Care in Alameda, California
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries
At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.
The New Analyte Ventures Director, Commercial Operations will work from our Alameda, CA headquarters . This position is part of the New Analyte Ventures (NAV) group, an internal start-up venture within Abbott Diabetes Care, that focuses on identification, development and commercialization of new products utilizing Abbott’s personal use, wearable, continuous analyte monitoring system technology. This innovative technology is based on FreeStyle Libre, the world’s leading sensor-based glucose monitoring platform.
The purpose of this role is to create the NAV commercial processes to ensure efficient, timely and smooth product/revenue flow with b2b customers, direct to consumers and with other Abbott divisions. The role will also develop, implement and own the global direct to consumer online store with full responsibility for front and back office, including order processing, product flow, infrastructure set-up and management of customer data base for promotional purposes, as well as global customer service for NAV, including customer inquiries, complaint handling, product replacement and contracting with service providers.
WHAT YOU’LL DO
Develop and maintain commercial processes to ensure efficient, timely and smooth product flow with b2b customers, direct to consumers and with other Abbott divisions
Own, lead and implement the launch of the global direct to consumer online store with full responsibility for front and back office, including order processing, product flow, financial accounting and infrastructure set-up and management of customer data base for promotional purposes
Own and develop global customer service, including customer inquiries, complaint handling, product replacement, as well as contracting with service providers, budget ownership and KPI reporting
Own and manage the global NAV product portfolio, including volume forecasting, SKU maintenance, and product lifecycle management
Coordinate with finance, supply chain, marketing, quality, and regulatory functions across Abbott and its business partners
Establish mechanisms and processes to capture, analyze and report market-level data to better understand business performance
Establish and maintain excellent relations with key stakeholders in local and international functions
Operate as an expert partner for the leadership team to support business objectives and strategy realization
Plan, manage and execute the commercial operations budget, be responsible for monthly and quarterly accuracy of budget execution, actively look for, propose and execute savings to improve division margin and investment efficiency
Measure, monitor, report and proactively improve KPIs of the areas in responsibility
Lead and develop x-functional projects out of direct responsibility scope, driven by organization needs
EDUCATION AND EXPERIENCE YOU’LL BRING
Bachelor's Degree or equivalent in business or related field.
Previous senior management level experience and interface with DVP's and General Managers.
5 years of front line sales management experience.
Verbal and written communication skills, strategy planning and execution skills.
Motivational and leadership skills.
High analytical skills, sound understanding of financial business drivers.
Excellent leadership and negotiation skills as well as teamwork competencies
The ideal/preferred candidate will have 8-12 years on-the job, including hands-on DTC e-commerce
Advanced Degree preferred
Strong preference for hands-on, proven experience in operations management of online stores
Project management experience and strong track record in set-up and management of complex infrastructural changes or launches
Deep knowledge of financial and business process management
Negotiation skills combined with an ability to influence at all levels and build constructive relationships with key stakeholders in matrix organizations
Ability to work in multitasking environment, structure and prioritize tasks
Teamwork and leadership skills
Presentation, communication and interpersonal skills with the ability to deliver key messages with impact
CPG and med device experience strongly preferred
Consulting experience a plus, but must have hand-on business experience
Cross-regional experience a plus (e.g. US and EU/APAC)
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development , with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
*Learn more about our benefits that add real value to your life to help you live fully: * www.abbottbenefits.com at http://www.abbottbenefits.com/pages/candidate.aspx
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com at http://www.abbott.com/ , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org