Abbott Contract Compliance Analyst in Austin, Texas

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

The Contract Administrator works independently to provide financial and business analytical support to the Field Sales Organization related to contract performance, rebate terms and administrative fees. The Administrator reviews customer performance compared to requirements, analyzes trends, and works closely with the Field Sales Organization and other cross-functional groups to: maximize the number of compliant contracts, minimize revenue leakage, ensure adherence to applicable laws and policies, and ensure rebates and administrative fees are accurately and punctually processed. The Administrator also advises other stakeholders with regard to continuous improvement and /or profitability improvement opportunities.

Job Duties:

  • Responsible for compliance rate of contracts that contain performance terms. Works with Customers, Contract Operations Management, the Field Sales Organization, Commercial Legal and cross-functional teams to keep contracts compliant under the terms of the agreement and remedy non-compliance issues.

  • Responsible for rebate processing for contracts that contain performance terms. Works with Customers, Contract Operations Management, the Field Sales Organization, Commercial Legal, Accounting, Accounts Receivable, Accounts Payable, and other cross-functional teams to ensure accurate and timely payment.

  • Provides formal and informal written and verbal updates to Customers, the Field Sales Organization, Contract Operations Management, Commercial Legal and other cross-functional groups.

  • Builds mathematical models & tools to determine payout amounts and track contract performance

  • Reviews sales performance and proactively works with the Field Sales Organization to develop resolution strategies for under-performing contracts.

  • Understands internal and external business challenges and recommends best practices to improve processes and services.

  • Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness.

  • Manages communication and awareness of contractual obligations with all levels of internal and external customers to include sales reps and hospital representatives.

  • Solves complex problems, exercising sound business judgment to make recommendations based on the analysis of multiple sources of information.

  • Trains field sales and sales management, contract operations and other SJM parties on procedures as needed. Establishes training protocol and keeps manager apprised of training progress and issues.

  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

  • Performs other related duties and responsibilities, on occasion, as assigned

Your experience(s), education and know ledge :

  • 4 year college degree and a minimum 2 years of sales or business administrative experience with general experience working with contracts.Advanced proficiency with MS Office (all modules).

  • Demonstrated organizational skills, detail oriented ability to handle multiple projects simultaneously. 

  • Demonstrated exceptional interpersonal, communication and presentation skills, including the ability to listen, resolve moderately complex problems, deal with unresolved issues, delays and unexpected events.

  • Strong analytical ability, originality and ingenuity required.  The demonstrated ability to enter and retrieve data quickly is also required. Must have the knowledge and ability to extract data from multiple information systems on an ad-hoc basis. 

Your preferred qualifications and education:

  • Experience in healthcare industry or service contract sales preferred.

  • Experience with direct quota attainment and performance metrics preferred.

  • Experience working in a broader enterprise/cross-division business unit model preferred.

  • Experience using Salesforce or other CRM systems.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email