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Abbott Global Education Resource Specialist in Austin, Texas

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

CRM

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

WHAT YOU’LL DO

The Abbott Global CRM Therapies Education Specialist/Trainer will be responsible for developing and delivering training content for healthcare professionals (HCPs) and Abbott Field Sales and Clinical Support teams across entire CRM portfolio. Using agility, creativity, and strong project management skills the incumbent will be responsible to identify and uncover new training needs and gaps from R&D, Marketing, Professional Education, Field Training, and Sales stakeholders; to design training solutions, including tracking and measurement components; to develop and maintain content for either in person, digital, or virtual engagements; to participate in the delivery of the training as either a trainer or in a train-the trainer capacity; to review the impact of the training after delivery; and to drive a cycle of continuous improvement. Leveraging a passion for training, the individual will deploy adult learning techniques and instructional design principles to develop a comprehensive and blended training curriculum that includes instructor-led training, digital learning modalities, and hands-on/simulation opportunities. This role is global facing and all training content should be deployable around-the-world with minimal modifications to help foster a single curriculum and a consistent training experience for all trainees.

Job Responsibilities:

  • Identify training needs and gaps through multiple input sources to develop content and to train new hires and upskill the existing field team on areas such as clinical competence, technical knowledge, resource utilization and selling skills

  • Partner with Upstream/Downstream Marketing and R&D to capture training needs for upcoming product launches early in the development phase to help develop comprehensive product launch training programs of all offerings; in person, digital, or virtual learning environments

  • Collaborate with the respective Professional Education and Field training leads/teams to develop core training content that can be deployed to train customers and the field

  • Develop training content/programs to enable tracking and analytics; partner with the respective Professional Education and Field training leads to deploy tracking within their respective systems, and then review the analytics with the leads

  • Deliver training to the U.S. Abbott field team and provide train-the-trainer training for regional trainers

  • Demonstrate consistent educational effectiveness through systematic curriculum and program evaluations

  • Collaborate with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets

  • Engage with peers from Abbott divisions as guest speaker on new CRM products and share/ collect best practices

  • Lead and ensure positive customer/trainee/trainer experience and global message consistency at programs and become an expert within the designated therapy on trainee needs

  • Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible

  • Maintain training content on a continuous basis to keep content relevant and current to meet the needs of the trainee

  • Drive a culture of best practices, technologies, and tools and as appropriate apply those best practices following adult learning techniques and instructional design principles

  • Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments

  • Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends

  • Ability to travel approximately 20-30% (domestically and globally)

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

  • BA/BS degree and minimum of 4 years’ experience

Preferred

  • Deep understanding of CRM device therapy and Abbott’s CRM product portfolio

  • Functional understanding of R&D, Program Management and Marketing functions

  • Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively

  • Experience creating multi-media, experiential rich content in blended learning/virtual environment

  • Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs

  • Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials

  • Ability to work in highly matrixed organization and geographically diverse business environments

  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment

  • Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management

  • Ability to resolve issues and meet project deadlines

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development , with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com at http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com at http://www.abbott.com/ , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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