Abbott Technical Service Specialist - Alinity Diagnostics in Baar, Switzerland

For our Abbott Diagnostics Division in Switzerland we are looking for an

Technical Service Specialist (m/f) - Alinity Diagnostics

The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Main Responsibility

  • Partnering with the sales team provides opportunities to maximize service upgrade opportunities.

  • Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution.

  • Also, cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.

  • The Position reports to a District or Regional Service Manager.

  • The Technical Support Specialist collaborates with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to achieve business and customer goals

Your Profile

  • Entry level requirement include a Bachelor’s degree in engineering, life sciences or related technical discipline. Ideally with intern experience in their field of study.

  • Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline or equivalent work experience and minimum 2 years’ experience with troubleshooting and instrument repair and maintenance.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com