Abbott Account Manager in Chennai, India
Job Title: Account Manager
Department/Division/ Unit: Abbott Point of Care
Reports To: Sales manager
JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITIES :
Primary Job Responsibilities:
The individual operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion;
act as trusted partner to existing customers;
build promoters and achieve targeted retention rate;
manage and drive development of accounts according to strategic account plan;
support first line implementation and customer training;
deliver first line support and technical troubleshooting;
coordinate order; delivery and billing;
Major Job Responsibilities:
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion;
ensure instrument analytical turnaround time (uptime/repair/maintenance);
conduct customer business review on periodic basis;
manage customer relationship and thoroughly plan; prepare and follow up customer visits;
identify customer training requirements;
coach customers and share knowledge;
identify and resolve customer pain points
replenish and control inventory;
build image and brand in eyes of customer;
sell or reinforce Abbott’s total solution value offering;
identify/open door for opportunity to expand offering into other departments;
customer consumables management;
new assay launch and applications;
Value Creation and Expansion:
free of charge control; and menu expansion;
lifecycle management of product;
service cost management;
management of inter-client relationships;
develop Key Opinion Leaders;
Analytical Turn Around Time:
assay availability and performance;
instrument installation & commissioning;
first line level service/fixes;
TSB’s-hardware & software upgrades;
proactive monitoring and communication via Abbott Link when available;
escalation & support and customer inventory;
Systems & Tool Management:
maintain customer contact forms on monthly basis;
available sales tool for effective sales delivery;
CMS Next tickets when available; and a force use and maintenance.
Skill, Education, Experience
Bachelor’s degree or equivalent experience (1-4 years) required.
1-4 years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service or technical call center to include:
experience providing technical product application and/or hardware support;
experience interfacing with customers;
strong people management and communication skills;
trouble shooting/problem solving skills;
shows ability to prioritize independently;
demonstrated sales skills;
commitment to customers;
basic application know-how;
KEY COMPETENCIES REQUIREMENTS:
Demonstrates innovation, adaptability and schedule flexibility. Considers a dynamic environment as an opportunity to learn and grow.
analyzes discrete issues and provides solutions; identifies missing information or recognizes underlying issues; organizes thoughts and information into clear explanations or presentations;
anticipates, identifies and meets internal and external customer needs and requests; resolves conflicts; maintains a professional demeanor under stressful conditions;
makes logical timely decisions based on analysis and experience;
effectively manages time; prioritizes tasks and defines tasks necessary to meet goals; organizes own activities and time to complete multi-faceted tasks and assignments; manages daily workload related to call documentation;
adheres to proper call documentation;
displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships;
Position Accountability / Scope:
This position is accountable for the following:
This position is very visible and will influence customer purchase decisions. Exhibits a high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.
Monitor and maintains customer satisfaction through direct contact.
Adheres to safety guidelines, policies and procedures.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org