Abbott Accounts Receivable Lead in Columbus, Ohio

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Primary Job Function:

The Accounts Receivable (AR) Lead is responsible for managing a team of AR analysts interacting internally and externally to resolve outstanding issues relating to accounts receivable, inclusive of Credit, Collections, Invoicing, Cash Application and Dispute Resolution, on a daily basis for the region including but not limited to: (a) resolving remittance exceptions; (b) verifying AR reporting with bank statements (c) monitoring of monthly receivables, and (d) reviewing explanations for customer payment differences.

Core Job Responsibilities

  • Manage a team of analysts to perform accounts receivables functions within the defined process standards, and leverage advanced knowledge to oversee the following processes:Oversee accounts receivables management utilizing multiple systemsApprove customer receipt variance recommendationsProvide subject matter expertise and escalation support for communication with internal and external parties regarding accounts receivable questions, error correction and discrepancy resolutionOversee preparation and submission of monthly journal entries requiredReview month performance reportsProvide advanced level of internal and external audit support as requiredOversee coordination of AR information requirements for Treasury departmentManage team to adhere to policies and procedures for the AR processes in accordance with CFM’s, BOP’s and SOP’s

  • Perform and coordinate the Accounts Receivable activities for shared servicesAssist the Regional Credit Management/AR Delivery Manager in performing, facilitating, and reviewing day to day AR activity within the center and 3rd party providerEnsure processing is performed within standards and allows for service level attainmentContinuously improve process design focusing on simplification, standardization, quality improvement and cost minimizationFacilitate process improvement reviews. Evaluate best practices with global peers and develop improvement suggestions

  • Assist the AR Manager in developing and reviewing performance results for accounts receivable processes in the region.

  • Provide assistance in the implementation of global standard AR processes, to meet the needs of the shared services stakeholders

  • Track and report metrics for receivables performance within the center and assist in developing action plans to meet targets.

  • The AR Lead will:Help select, hire, and prepare the Senior Analysts.Manage the team as a “cross division” peer group to effectively identify and leverage common requirements and new approaches to best utilize the available data to support better business decision making for the customer decisionsManage the AR team to ensure resource and competency needs are aligned with current and future shared service organizational requirements, including facilitating annual reviews and overseeing competency based development plansEnsure AR teams receive the requisite training and development to delivery effectively in their roles.Proactively manage team to ensure development of appropriate competencies and resource availability to meet the changing shared services operation’s needs

Position Accountability/Scope

The Sr. AR Analyst supports the AR Lead to execute AR related processes in regional captive shared service center and the 3rd party outsource locations supporting the region. The AR Lead will mentor and support the Sr. AR Analysts to effectively prepare and delivery to the required service levels.

Minimum Education

Bachelor’s Degree

Minimum Experience

  • 5-7 plus years of accounts receivable experience inclusive of all aspects of AR management

  • Knowledge and understanding of overall OTC processes

  • Experience with 3rd party outsource providers preferred

  • Strong ability to interact with internal and external parties at various levels

  • Attentive to detail with propensity for continuous improvement

Preferred Experience

  • Prior experience managing a team

  • Additional other non-SAP ERP experience a plus

  • Prior recent experience working in a captive Shared Services Center environment preferred.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email