Abbott Logistics Customer Program Specialist - Columbus, OH in Columbus, Ohio
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Primary Function / Primary Goals / Objectives:
Support and assist the execution of logistics supply chain processes that meet and/or exceed customer expectations and Abbott Nutrition Supply Chain goals and objectives. The Logistics Customer Program Specialist serves as the primary contact for transportation and warehouse service improvements. Functional responsibilities include conducting proactive problem resolution to improve on-time delivery, implement cost savings programs and maintain performance measurements for customer specific reporting. Supporting activities include analytics, coordination, and communication of financial and customer specific carrier performance data. Emphasis will be on team collaboration to understand root cause analysis and develop operational tactics to improve on-time delivery while maintaining the cost profile. This position will have exposure to both external and internal customers and will need to maintain a high level of customer service across multiple verticals. Skills necessary include: strong communication, presentation, and analytical skills. Attention to detail and being self-motivated will complement this position.
Use of systems to understand real time situations and proactively execute changes to meet customer requirements. Improve on time and in full performance to meet customer expectations. Support Transportation Planning Team with projects that meet customer service needs and cost requirements reducing fines associated with transportation and warehouse execution. Pull and organize large data files for both financial and operational metrics and performance reporting development. Must interact effectively with Third Party Providers, Quality Assurance, Customer Service Operations, Global purchasing, Finance, Customer DC Operations, Carrier Operations and Sales Management, and Division Logistics teams. Conduct business with the highest standards of ethical behavior and in compliance with company rules and procedures.
Specific Responsibilities Include:
Transportation Management System user and Enterprise Resource Planning System user Monitor the warehouse communication inbox engaging with customer service to resolve shipping discrepancies and service failures. Develop and report daily/weekly/monthly customer inquire scorecards and monitor overall performance against goals and expectations Participate in MOS (Management Operating System) including leading the daily Tier 2 Huddle. Utilize real time freight management software to proactively execute changes and support transportation planners. Coordinate root cause analysis and corrective action initiatives facilitating changes needed to support customer fine reduction programs. Serve as the center of expertise for large customer requirements Attend and communicate customer specific information during carrier and warehouse operational meetings Proactive communication with cross functional teams to support internal gratis and customer programs and promotions. Meet periodically with divisional customers and support functions to ensure customer satisfaction and continuous improvement. Understand and improve processes and procedures maintaining the quality system. Support department with projects and assignments as necessary.
College degree required
3-4 years of Transportation or logistics experience
Experience using SAP and Transportation Management Systems
Microsoft Office skills (Access, Excel, Word, Power Point) are required.
Excel skill level required – Pivot tables, vlookups, and if/then statements
Able to manage and organize large data files
Accountability / Scope:
Supplier base of 50 TL Carriers, 17 LTL Carriers, & 1 Parcel Carrier
Typical annual spend for the assigned area is $60 – $80 Million.
Multiple plant & distribution center operational support
Transportation Management Systems Support
Travel as required, approximately 10%, including customer and carrier visits.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org