Abbott Technical Service Specialist in Fornebu, Norway
Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 130 countries and employs approximately 100,000 people.
PURPOSE OF THE JOB:
The primary responsibility of the Technical Service Specialist is in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty. The position reports directly to the Technical Service Leader.
Provide the first-line service to Abbott Ambassadors (service interventions)
Schedule and perform planned maintenance (PM) activities.
Assist with instrument installations and de-installations.
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
EDUCATION & COMPETENCIES:
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Norwegian and English language skills
Visit Abbott at www.abbott.com and connect with us on Twitter at @AbbottNews.
AN EQUAL OPPORTUNITY EMPLOYER - Abbott welcomes and encourages diversity in our workforce
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com