Abbott Associate DMS Manager in Ho Chi Minh City, Vietnam


1, Summary:

  • Support in planning, piloting and rolling out the DMS project

  • Administer DMS system after going live during operation phase

  • Ensure DMS stable operation by managing DMS and hosting solution providers and call centers

  • Execute DMS training and support for DA, Sales Team and other stakeholders

  • Support in leveraging DMS system and data to optimize MIS and BI reports

  • Support in DMS system enhancements and modifications to meet changing business requirements and ensure system readiness for future requirements

  • Manage stakeholders to ensure alignment and execution

  • Scope: Nationwide

  • Reporting directly to DMS Manager

  • Subordinate: Non

  • High frequency of interaction Sales Force Effectiveness , Data Analyst, IT, Sales, CMM, Finance, Logistics

  • Working location: 18 Luy Ban Bich Street, Tan Thoi Hoa Ward, Tan Phu Dist., HCM

2, Key Responsibilities:

  • Support in DMS Project Management

  • Assist DMS Manager in working with stakeholders and DMS and hosting solution providers on planning and customizing the DMS solution to meet user requirements

  • Train and support DA and stakeholders in deployment of DMS solution

  • Execute the pilot and roll-out of DMS solution in coordination with other functions

  • In coordination with Sales Team, develop necessary policies, processes and budget to enforce DA, sales team (direct and indirect) and other internal users to fully use DMS system as required by ANI

  • DMS System Administration

  • Act as DMS system administrator, responsible for effective provisioning, installation, configuration, operation and maintenance of DMS system in coordination with IT and vendors

  • Develop and enforce: DMS operation, control, improvement and problem-shooting process, Develop and enforce necessary business processes and procedures (master data management, OTC, inventory management, trade promo management, gift/POSM management) to ensure effective and efficient use of DMS system

  • Act as executor for changes in master data management, including customer, DA, product, pricing, salesman, sales route data, promo in DMS system

  • Manage DMS provider and hosting solution providers and call centers

  • Assist DMS Manager in managing DMS and hosting solution providers and call centers to design the most suitable service programs to support the deployment and operation of DMS system

  • Maintain DMS stable operation by ensuring above vendors to deliver the level of service commitment as mutually agreed in service contracts via specific KPIs

  • Execute DMS training and support for DA, Sales Team and other stakeholders

  • Work with SFE, SFA and IT to design and deliver training courses on DMS system for DA, Sales Team, Trade Marketing Team and other users

  • Work with IT, SFA and DMS and hosting solution providers to secure support for users in deployment and operation phases

  • Leverage DMS System and Data to optimize MIS and BI Reports

  • Assist DMS Manager in designing and developing MIS reports (dashboard, scorecard, tracker) in coordination with MIS and SFE by leveraging DMS system for use by ANI and DA

  • Coordinate with SFE, MIS and IT to develop BI dashboards in Qlikview (transition from batch-time to real-time where possible) by leveraging DMS system

  • Supporting in DMS system enhancements and modifications

  • Support DMS Manager in working with stakeholders and vendors to leverage and maximize the capacity and functionalities of DMS systems to continue improving sales force productivity

  • Track the evolution and trends of DMS solutions in the Vietnam and the world to apply new functionalities to meet changing business and improve ANI competitiveness

  • Stakeholder Management and Alignment

  • Engage with internal stakeholders and DA to fully understand business requirements and expectations

  • Work with stakeholders to reach alignment and ensure effective smooth deployment and effective operation of DMS system


Work Experience:

  • Minimum 6 At least 5-year relevant experience in DMS management or supervisory role in FMCG/nutrition/pharma industry (both DMS roll-out and DMS operation)

  • Working experience in FMCG, nutrition or pharma industry or Working experience in DMS system at leading DMS solution providers

Core Skill Requirement:

  • Expert in DMS system

  • Proficient skills in BI systems and MS Office

  • Technical/functional skills (business process mapping, DMS roll-out, sales and DA operation, DMS operation management)

  • Presentation, communication, facilitation and influencing skills, Project management Skills

  • Knowledge of FMCG sales operation, Knowledge of DA operation

Core Trait/Behavior Requirement:

  • Strong business sense and acumen

  • Innovation and creativity

  • Teamwork

  • Adaptability and learning agility

  • Integrity and honesty

  • Ability to work under pressures and tight deadlines


  • University/post-University degree

  • IT/Business/science qualifications

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email