Abbott Remote Support Agent - German - Abbott Diagnostics - based in the Hoofddorp office in Hoofddorp, Netherlands
At Abbott Diagnostics (ADD) we have a deep history of scientific innovation, creating solutions that span the world of laboratory operations. We are working to transform healthcare around the world through a broad range of innovative medical diagnostics instrument platforms, tests and services.
To support our customers in laboratories within the EMEA region we opened a new EMEA Remote Services & Support Center in Hoofddorp. For this Center, we are looking for:
Remote Support Agents German
As a Remote Support Agent your main responsibilities will be:
act as a liaison between our clients and the ADD teams in the countries you support
assist clients in troubleshooting, maintenance and resolving complex issues with customized implementations through phone
escalate issues as necessary to in-country technical service teams
applying clinical laboratory and technical knowledge and ensuring ongoing customer satisfaction
The Remote Services & Support Team provides technical remote support for our diagnostic products/instruments to our customers during the evenings, nights and weekends.
The requirements we are looking for in a Remote Support Agent:
You are a native German speaker and fluent in English.
You have clinical lab experience or a Bachelor’s/Master’s Degree in Clinical Laboratory, Life Sciences, Biology or Human Biochemistry
You can act as a liaison with strong problem solving and customer service skills
You are eager to learn and able to dive deep into a new product and learn it inside out
You are willing to work evenings, nights and weekends
As Top Employer, we offer excellent compensation and benefits, such as shift allowance, personal development fund, sports fund and other flexible benefits. The continuous development of our employees is stimulated and key for the success of our business.
Interested? Please let us know via email@example.com or apply via our website
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org