Abbott Informatics Technical Specialist - LIS in Istanbul, Turkey

The Informatics Technical Specialist (ITS) primary job function is to serve as the subject matter expert for the installation; integration; verification; and support of ADD’s Alinity pre-installation. The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. Activities may be performed by phone or on site and requires coordination with Abbott project managers and customer LIS; IT; and laboratory staff.

MAIN RESPONSIBILITIES

  • The resource will apply their technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated; scalable; and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.

  • Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.

  • As the application expert, this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.

  • Collaborate and partner with the marketing organizations for new product identification; strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.

EDUCATION

  • Bachelor’s degree in computer science; information systems; medical technology; or related field. Masters degree a plus.

  • Any education in medical laboratory technology along with formal degree in IT/MIS is an ideal combination for this position.

EXPERIENCE / BACKGROUND

  • Minimum of 8-10 years’ systems/instrument software integration and support experience

  • 5 years in the Healthcare IT field.

  • Preferably 2 years’ track record in Healthcare with an emphasis on customer facing post-sales IT support

  • Preferably proven track record in a similar position supported by management and customer references

  • Strong leadership skills

  • Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine

  • Good relationship building skills

  • Service-driven, commercially-minded

  • Must be team orientated, analytical, highly organized

  • Excellent communication, interpersonal and influencing skills

  • Ability to identify and drive resolution of issues, excellent problem solving skills

  • Willingness to work in cross-functional teams

  • Candidates must be fluent in English

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com