Abbott Informatics Technical Specialist - LIS in Istanbul, Turkey
The Informatics Technical Specialist (ITS) primary job function is to serve as the subject matter expert for the installation; integration; verification; and support of ADD’s Alinity pre-installation. The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. Activities may be performed by phone or on site and requires coordination with Abbott project managers and customer LIS; IT; and laboratory staff.
The resource will apply their technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated; scalable; and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.
Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.
As the application expert, this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.
Collaborate and partner with the marketing organizations for new product identification; strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.
Bachelor’s degree in computer science; information systems; medical technology; or related field. Masters degree a plus.
Any education in medical laboratory technology along with formal degree in IT/MIS is an ideal combination for this position.
EXPERIENCE / BACKGROUND
Minimum of 8-10 years’ systems/instrument software integration and support experience
5 years in the Healthcare IT field.
Preferably 2 years’ track record in Healthcare with an emphasis on customer facing post-sales IT support
Preferably proven track record in a similar position supported by management and customer references
Strong leadership skills
Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine
Good relationship building skills
Must be team orientated, analytical, highly organized
Excellent communication, interpersonal and influencing skills
Ability to identify and drive resolution of issues, excellent problem solving skills
Willingness to work in cross-functional teams
Candidates must be fluent in English
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org