Abbott Ambassador Tecnico (Barcelona) in Madrid, Spain
All demand and planned service for automation systems and associated Abbott instruments
Drive profitability and value expansion in close collaboration with the Ambassador representative
Participate in the contract renewal team
Assist enterprise sales specialists with regular customer business reviews on c-suite level
Conduct service support and reliability review on site level
Inventory Management - ensure that orders are placed to maintain inventories
Order Management - track order / standing order schedules
Provide proactive service
Be part of a virtual expert network for Europe
Pro-active monitoring of automation systems and associated Abbott instruments
Provide first level application support
Add new assays
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, Area Europe sales, margin and EP goals and agreed win rate and retention rate.
- Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical, medical technology or life sciences is preferred.
Requirements / Work experience
A strong track record in the diagnostic industry with an emphasis performing service delivery automation customers and any other systems that are part of an Abbott Solution
Technical expert for automation systems
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically automation customers
Excellent product and industry knowledge
Strong understanding of key stakeholders and customer dynamics
Strong relationship building skills
Excellent communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com