Abbott Ambassador in Mumbai, India
Medical Transfusion – Product Name is Architect
For our Transfusion medical, we will be having 4 new positions which are part of expansion plan . Please find below the specification :
Grade for Ambassador: 14
4 X Ambassadors
North -Delhi, coverage will be North East
West -Mumbai - Entire Western region ( Including Gujarat, Goa, Chhattisgarh)
and South – 2(Chennai and Hyderabad) –
Hyderabad : AP + Telangana + Kerala,
Chennai : Karnataka + TN
Total Business in India is 90 Crores
Ambassador will be handling around 4 to 5 crores
Responsible for sales 30% + Service 70%
They will be Techno commercial / and they should be bio engineer.
Looking for people from Blood Bank + diagnostic + Cathlabs
About the organization
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Primary objective of the position
The Transfusion Ambassador is responsible for managing and providing on onsite and remote services to support customers using Abbott products in Blood Screening laboratories. In a highly regulated environment they work effectively with the sales and support team to resolve customer issues, both operational and technical in a timely and compliant way. With a broad range of technical skills, insightful product knowledge and sophisticated tools the Ambassador drives improved laboratory productivity, customer satisfaction and expands the value that Abbott brings to customers as we protect and grow the transfusion business.
Technical field support, including hardware, software and scientific applications for Abbott instrument and informatics systems and products used in transfusion medicine
Demonstrate compliance with corporate / customer requirements and operating procedures
Investigate and resolve assay and product performance issues
Utilize sophisticated remote and predictive service tools to minimize customer downtime, compile reports and inform product performance investigations
Manage and deliver a timely and effective preventative maintenance program
Ensure spare parts inventories are maintained and used efficiently
Align work practices to deliver customer satisfaction and service performance metrics
Identify service sales opportunities and work with the sales team to develop or close them
Prepare instrument performance metrics and conduct regularly scheduled operational review meetings
Participate in high level business reviews as required
Conduct service support and reliability review on site level
Assist customers with inventory and order management as required
Success is demonstrated with independent measures of customer satisfaction, retention, service KPIs, territory sales and margin numbers as agreed in annual goals and performance reviews.
Bachelor’s degree or equivalent experience in applied science/ medical laboratory science / electrical / mechanical or biomedical engineering is required.
Requirements / Work experience
Minimum of 3-5 years in the diagnostic industry performing high level service delivery
Excellent technical, product and transfusion industry knowledge
Demonstrated understanding and compliance with Quality Systems and processes
Exceptional customer service skills..
Confidently troubleshoot, diagnose and solve complex customer problems..
An ability to communicate and work professionally at all levels of a customer organization.
Teamwork, maturity, autonomy and resilience is expected
Strong understanding of key stakeholders and customer dynamics
Consultative and solution selling and relationship building skills well regarded
Excellent written and verbal communication skills
Ability to interpret data and troubleshoot complex issues to drive resolution
Long-term, strategic focus on account
Experience in use of analytical tools and software
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org