Abbott Sales Ambassador (TN/KY) in Nashville, Tennessee
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
The Ambassador operates as primary account management contact with customer
account; with a focus to improve economic profitability; increase customer loyalty;
secure retention; and drive value expansion.Acts as trusted partner to existing customers.Build promoters and achieve targeted retention rate Manages and drives development of accounts according to strategic account plan (value
expansion; economic profitability)Delivers first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve/Coordinates order; delivery; and billing
Responsible for implementing and maintaining the effectiveness of the quality system.
•Ensure instrument analytical turnaround time (uptime/repair/maintenance)
•Conduct customer business review (KPI reviews)
•Manage customer relationship and thoroughly plan; prepare and follow up customer
visits (pre-call plan; post-call notes)
•Identify customer training requirements
•Coach customers and share knowledge (education)
•Identify and resolve customer pain points (troubleshooting)
Bachelor’s degree or equivalent relevant experience required. Bachelors degree in Bio
Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
Minimum of five years relevant experience with instrumentation utilized in a laboratory
environment, or directly in laboratory environment, field service, technical call center, Diagnostics products/
Demonstrates innovation, adaptability, and schedule flexibility; Considers a dynamic
environment as an opportunity to learn and grow
·Analyzes discrete issues and provide solutions; Identifies missing information or
recognizes underlying issues; Organizes thoughts and information into clear
explanations or presentations.
·Anticipates, identifies and meets internal and external customer needs and requests;
Negates and Resolves Conflicts; Maintains a professional demeanor, even under
·Makes logical timely decisions based on analysis and experience
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org