Abbott Total Solution Design Manager, Abbott Diagnostics (Remote: Toronto) in Ontario, Ontario

Total Solutions Design Manager, Abbott Diagnostics (Remote: Toronto)

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Status : Regular: Full Time

Position Overview:

This position is responsible for the sales and technical execution of the Total Lab Solutions which will include but not be limited to: lab systems and automation lines of business for Abbott Diagnostics LAC Commercial Operations. This position leads the Technical Specialists associated with these businesses to support the Enterprise Acquisition Sales team and has full accountability for direct sales and support initiatives at the regional level.

The Total Solutions Design (TSD) Manager will report to the Area Technical Solutions Design Manager. This position will work closely with the Enterprise Solutions Directors/Managers in Canada..

The TSD Manager will work closely with the Acquisition and Customer Experience teams in both the acquisition and renewal process following the Strategic Account Management (SAM ) process. The TSD Manager will also work closely with the Start team staff (Implementation & Integration); Sales & Service Training; Contracts & Pricing; Customer Service; and Regional Sales & Customer Experience Management. Working with the Regional Sales teams; this position will identify opportunities; create and implement strategies and leverage and develop all necessary sales and technical tools and programs to optimize sales opportunities; increase instrument placements and improve overall business profitability.


Responsible for implementing and maintaining the effectiveness of the quality system.

Evaluate the technical solutions to include: analytical systems; automation and workflow opportunities and allocate resources only to those opportunities that are consistent with ADD’s overall commercial strategy. Maintain fiscal responsibility and complete each year under expense plan with a primary goal of exceeding each year’s sales and margin plan. Provide leadership through direction; motivation; coaching; and skill development as well as product; industry; competitive; and company knowledge. Work with LAC and Global Marketing to create; implement and communicate technical solutions; automation and workflow consulting strategy; business plans and vision. Set goals and monitor progress of the team. Maintain a diverse and motivated team of specialists and consultants. Conduct performance evaluations; provide feedback on performance gaps; and provide coaching to minimize gaps and prepare the employee to meet personal and company goals.

This position reports into the Area Technical Solutions Design Manager for LAC Commercial Operations. This individual is accountable for establishing the sales revenue and margin of Total Lab Solutions which will include but not be limited to: lab systems and automation lines of business for Abbott Diagnostics LAC Commercial Operations. They are responsible for achieving or exceeding these metrics on an annual basis. This individual is also accountable for the hiring; development and retention of both their direct and indirect reports. Impact of actions will be measured on a quarterly and annual basis and will be reflected in merits; compensation plans and annual performance reviews.

Required Education and Experience:

Bachelor’s degree required (4 years college or equivalent).

10 + years of related work experience

Candidate should have a working knowledge of the Canadian Hospital market & healthcare reform impact to this segment including trends and issues as they relate to Abbott Diagnostics, Lab Solutions, Automation and Informatics fields and consulting practices. Diagnostic leadership experience is required at a level of District/Equivalent Manager. Technical, laboratory, process engineering and/or sales experience is necessary. Certification in Lean or Six Sigma is highly valuable. Candidate should have advanced analytical and communication skills. Must be able to manage multiple tasks and have excellent organizational skills. Presentation skills are beneficial. Ability to examine business environment and develop/execute in response to market opportunities will be of significant benefit.

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email