Abbott Customer Service Representative in Oslo, Norway


(Briefly summarize in 1 or 2 sentences what the position is designed to accomplish)

  • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints

  • Compliant with internal processes and procedures (e.g. SJM Quality System) and with the applicable legislation.

  • Manage all daily activities in customer service independently


(Make a list using action words to describe the roles and indicate the level of decision making)

Front office activities:

  • Receive & process orders for all customers which are received by telephone

  • Handle customer complaints and perform investigations

  • Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager

  • Issue required credit notes for returns and complaints within the official procedural deadlines

  • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency

  • Organizing return shipments

  • PER processing and follow up in collaboration withsales reps

  • Responsible for PER handling in line with quality guide lines

Back office activities:

  • Receive & process orders for all customers which are received by e-mail, fax or post

  • Follow procedures related to the receiving, checking and creation of the sales orders/invoices

  • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes

  • Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing

  • Daily control of invoices issued by the system, checking all orders have been invoiced

  • Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines

  • Follow up on backorders

  • Master Data Maintenance (customer, materials, prices)

  • Actively participate in any required product tracking research when required

  • Support quality and sales department in FSCA (Field Safety Corrective Action) implementation

General activities:

  • Consignment and warehouse count (organization, reconciliation and follow-up)

  • Provide hands on training to new customer service employees on customer service related activities

  • Meet all rules listed in the St. Jude Medical Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies

  • Contact person for some approved suppliers/know the terms and keep others informed, responsible for updating approved supplier log (if applicable)

Inventory management (if applicable):

  • Produce reports on inventory and consignment products with short UBD and alert sales and local management on a regular basis

Local warehouse activities (if applicable):

  • Responsible for all activities in the local warehouse

  • Packing and dispatch of products from local warehouse if needed

  • Receive returned products and update the ERP system if needed

  • Provide input to stock requirements

  • Follow up on stock deliveries

  • Use system to ensure FIFO method of product usage minimizing obsolescence

Responsibilities for all functions:

  • This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.

  • When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email