Abbott Group Lead, Mobile Apps Infrastructure Management in Plano, Texas
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
The Group Lead - Mobile Apps infrastructure management acts as key point of contact for all it matters about the Product Mobile apps deployment infrastructure support and defines the vision and roadmap for Abbott’s Neuro Business Unit’s Product App Mobility infrastructure systems and services. In addition, this position also has responsibility managing a team of Tier 3 support for all services related to Product App Mobility.
Main Responsibilities: (Essential Function)
Development of roadmaps for MDM (Mobile Device Management) and MAM (Mobile Application Management) solutions to facilitate the achievement of the business strategies
Identify standardization of processes and support solutions
Work with cross functional business functions like R&D, Supply Chain, Regulatory, Quality, Legal, Technical services and IT functions to develop the different project business cases
Ensure proper and regular communication of the status of operations projects, solutions adoption and services
Maintains high standards of accuracy, quality and reliability for all supported services
Responsibility for charting regional app rollout strategy and working with PMO, Remote Care and Regulatory business functions
Monitoring app deployment status and trending on tech services issues
Defining and managing mobile app product deployment infrastructure strategies
Understand latest market/technology trends and evaluate technology adoption
Establish and maintain strong, strategic partnerships with vendors and service suppliers management support
Management of Application rollout and partnering with various Cross functional groups
Maintenance planning of MDM infrastructure managing user devices and mobile applications
Creates and maintains plans and also drives execution of Mobile application deployments
Provides support for User and device management and develop trainings for end users
Provides metrics and trend reporting on all Mobile product apps deployment and maintenance operations
Management of App store with Mobile App store vendors
Responsibility for adherence to standards of company mobile devices strategy and related infrastructure
Ensures service delivery and customer satisfaction for all supported services
Mobility security expertise to help R&D and App development teams on mobile app deployment security strategies and define and help build these strategies into various programs
Coordinate with infrastructure operations to automate repetitive tasks
Extensive experience with Mobile application rollouts within MDM infrastructure
Extensive knowledge of MDM and MAM and Mobility deployment infrastructure management
Extensive experience with MDM technologies (AirWatch) and Mobile Application deployment management and also experience managing Apple and Android App store deployments
Experience managing Mobile device technical support desk and mobility technologies for iOS and Android
Ability to architect, design and analyze diverse enterprise solutions based on evolving requirements
Extensive experience working through formal change control
Experience with environment separation and promotion workflows
Experience in setting Mobility IT strategies and business alignment
Business unit relevant business process knowledge, as related to Mobility IT and App deployment infrastructure
Good communication, logical thinking, decision making and problem solving abilities, and good leadership and management skills.
Strong teamwork and interpersonal skills and ability to communicate with all management levels
Strong ability to collaborate, influence and build consensus
Strong project management skills
Strong experience with vendor management
Strong focus on Customer Satisfaction
Ability to meet deadlines and work in a fast paced environment
Experience in managing mobile apps in regulated environment is an added advantage
8 -10 years of IT or Mobility experience in large or midsized Health Care or Consumer Goods organization managing mobility support.
- Bachelor's degree in computer science, business administration or another discipline relevant for the healthcare IT industry or equivalent experience.
Certifications Preferred: Apple or AirWatch MDM Certifications, GIAC GMOB Security certifications
Consistent with senior level position having a minimum computing systems experience of 10 -12 years.
Security and authorizations experience preferred.
Proven skills and/or experience in the following technologies: Mobile App Customer support. Apple iTunesConnect, AirWatch, Mobility BYOD
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com