Abbott Analyst II, Product Surveillance in Plymouth, Minnesota

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Job Summary:

Under the direction of the department manager, the Product Surveillance Analyst may perform two different functions within the complaint handling. One role would be that of complaint investigation management and includes all activities pertaining to product complaints. This includes, but is not limited to: receiving and investigating reports of worldwide complaints/events on a variety of products; entering information into the complaint database; independently determining and filing appropriate medical devices reports with various regulatory agencies; participating on cross-functional teams; and providing information on product complaints, including data extracted from the complaint database to various teams (e.g. Regulatory, Quality Engineering).

Another role of the Product Surveillance Analyst is that of performing evaluations of returned complaint products, coordinating product testing/analysis with other departments and external consultants, preparing technical reports of findings and customer letters, operating and maintaining the Product Surveillance Laboratory and equipment, and collecting and evaluating analysis data. The Product Surveillance Analyst will also be able to perform trending of complaint data in either role as requested by management, including preparation of trending charts utilizing the complaint database and other programs, in support of the department Data Analyst. Depending on the site location of the PS Analyst, they may perform both complaint investigations and product analysis.

Job Duties:

Duties associated with complaint investigation:

  • Communicates verbally and in writing both internally and externally to SJM regarding information needed specific to new product complaints (e.g. physicians, hospital personnel, sales representatives, international offices), initiates and manages the complaint file

  • Investigates complaints/events in a timely manner

  • Maintains accurate entry of complaints in database

  • Independently assesses the complaint to determine if a medical device report needs to be filed with various global regulatory agencies (e.g., FDA, European Competent Authorities) and sends reports within required timeframes

  • Prepares customer letters with findings

  • Records condition of returned products including observations, photographs

  • Coordinates product testing/analysis with other departments and external consultants

  • Prepares technical reports of analysis/findings

  • Tracks returned products within the database, as appropriate.

  • Works collaboratively with cross-functional groups (e.g. QEs, R&D) on evaluation trends or findings

  • Interprets technical product specifications, Device History Records, or measurements obtained

  • Utilizes safe bio-hazard and chemical handling practices at all times

Duties associated with either role:

  • Is diligent of any unusual trends in product complaints

  • Participates in cross-functional complaint review groups on a regular basis or as requested (e.g. cross-functional complaint teams, rapid customer response team, Risk Management meetings)

  • Archives complaint records or returned products & retrieves information on previous investigations

  • Supports complaint database upgrades and conversions by providing input and performing system testing

  • Ensures accurate department procedures and work instructions are maintained

  • Support inspections by regulatory agencies (e.g. FDA, TUV) as requested.

The Product Surveillance Analyst must be able to:

  • Collaborate independently with other team members and departments needing product complaint information

  • Be able to conduct investigations with customers or field staff with minimal direction, utilizing experience and knowledge of products and various types of product complaints

  • Be able to make sound decisions regarding medical device reporting to various global regulatory agencies, minimizing the need for input from department management

  • Use procedures, judgement and experience to determine appropriate testing of returned products with minimal guidance

  • Be able to ascertain when additional support may be needed from other teams based on product analysis findings (e.g. potential manufacturing-related issues)

  • Train others in Product Surveillance product complaint handling

  • Provide support to Legal Dept. on product complaints

  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements

  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

  • Performs other related duties and responsibilities, on occasion, as assigned.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email