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Abbott Business Support Coordinator in Richmond, Virginia

DO WORK THAT MATTERS

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. Business Support Coordinators are responsible for managing the logistics of scheduling onsite collections from start to finish. They work in conjunction with Account Managers, the sales team, and the customer to provide quality, cost effective collections at the customer’s place of business. This role will also work with the operations group, vendors, and clients to ensure timely delivery of quality cost-efficient point of care testing products. The individual will also support coordination of other testing supplies used throughout the business (such as COC and Alcohol Testing forms, collection kit supplies, shipping materials, etc). They will assist with other business support functions as necessary. Business support coordinators always convey a “can do”, professional, and high quality of service manner.

RESPONSIBILITIES

  • Address client needs as they occur; demonstrated strong sense of customer service.

  • Ensures that both internal and external customer requests are completed quickly and accurately.

  • Excellent phone skills and ability to establish rapport with contractors.

  • Ability to work effectively and maintain excellent communication with other team members.

  • Basic understanding of pricing and profitability.

  • Ability to work with and maintain organization of large data files.

  • Proactively review client reports; identify changes in business trends that may indicate service opportunities.

  • Train/update staff and clients about product offerings and pricing of those products.

  • Flexibility to take on new projects and job functions as the business need arises.

BASIC QUALIFICATIONS

  • Previous account management, vendor management, or customer service experience

  • Experience with corporate culture along with an excellent customer service mentality

PREFERRED QUALIFICATIONS

  • Four-year degree from accredited college or university with concentration in Business Administration or Marketing preferred

  • Proficiency in Excel, Word and Outlook (essential)

  • Strong verbal and written communication skills

  • Exceptional time management skills and ability to self-motivate

About Abbott

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com .

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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