Abbott Especialista Técnico de Informática - Divisão de Diagnósticos (ADD) - São Paulo/SP in São Paulo, Brazil
The resource will apply their technical IT and networking knowledge to analyze user needs; gather customer requirements; design an integrated; scalable; and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.
Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs. As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.
Collaborate and partner with the marketing organizations for new product identification; strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.
This role also serves as level 1 and/or 2 complaint resolution via call center phone support function.
Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.
Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; IT personnel; HIS and LIS personnel; internal and external vendors and contractors; and senior level management as needed.
Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.
Success in this position will depend on forming effective partnerships with external customers; other team members; internal sales and support organizations and the Global support organization. The ITS position will report to the country I&I Program Manager, with a dotted line into the LAC IT Specialist.
The ITS must have strong communication and presentation skills with the ability to effectively communicate with both the very IT technical individuals and the individuals across a multitude of organizational tiers without a technical background.
Position requires the ability to apply strategic thinking/logic to develop customized informatics solutions based on the unique needs and circumstances of each customer.
This assignment requires regular travel to customer sites for intensive installation & consulting projects; presentations; and escalation level support. Travel greater than =>60% should be expected.
Bachelor’s degree preferred with preferred areas in computer science; information systems; medical technology; or related field. Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server skills. Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies; Laboratory Information Systems and/or Middleware software.
Experience with RFID technologies preferred.
Education or experience in Medical technology or clinical laboratory science preferred.
Minimum Experience/Training Required
IT technical application experience is required with additional experience in the hospital or laboratory information systems environment preferred.
Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable. Experience with ADD's instrument systems a strong plus. Excellent communication, organization, project management, and attention to detail required.
Language skills in Portuguese and English are required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com