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Abbott Business Process Manager - Structural Heart Commercial Excellence in Santa Clara, California

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Structural Heart Business Mission: W hy W e E xist

Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.

We aim to lead the markets we serve by requiring the solutions we offer customers provide an improved benefit/risk profile as compared to existing standards of care; a performance threshold that by definition, guides and ensures the productive output of our engineering, business development, and clinical research efforts result in outcomes that advance the standard of care.

Position Summary:

We are recruiting for a Structural Heart Business Process Manager (BPM ) to join our team in the Santa Clara, CA location. The BPM is an essential role to the success of all Commercial Excellence efforts since it is the principal architect of business processes globally. This role will report to the Global Head of Commercial Excellence

In this role, you will be the owner of all business processes that support the Commercial Excellence efforts globally. You are the primary driver of researching, developing, and implementing business process on behalf of Commercial Excellence efforts globally and will be leading cross-functional project teams to advance Commercial Excellence initiatives. You will be responsible for partnering with your Global Team counterparts to develop the Global Commercial Excellence Strategy and design the processes to optimize performance strategy. This will consist of identifying opportunities to improve quality, reduce errors, increase efficiency, optimize results and minimize time, as well as design new business processes. Additionally, you will be building management tools to improve visibility, efficiency, and providing overall customer management. You will partner with the Commercial Excellence Manager in developing management systems that drive efficiency and improve sales success rate and identify opportunities for automation. You will be expected to partner with global counterparts, research current state, and conduct field work to engage the end-users and managers in their selling environment.

Primary Responsibilities:

  • Ownership of business processes that support Commercial Excellence initiatives.

  • Developing guidelines and standard operating procedures for all business processes.

  • Performing complex process improvement and effectiveness methodology work.

  • Mapping processes, facilitating improvements, coordinating improvement initiatives, and managing multiple projects.

  • Participating in Project Teams that will advance Commercial Excellence initiatives.

  • Collaborating with content experts to develop optimal solutions.

  • Gathering data, analyzing and synthesizing information, communicating processes cross-functionally.

  • Developing and maintaining process metrics, bench marking data and reports.

  • Conducting performance trending.

  • Obtaining a working knowledge of Structural Heart products.

  • Leading by example the ability to formally and informally present or discuss Abbott Structural Heart business mission, values and objectives.

  • Responsible personally, for adherence to company values, ethics and legal obligations in the conduct of daily business.

Required Qualifications

  • Bachelor’s Degree in Business Administration or related discipline

  • 5+ years of data, systems and/or analytical experience

  • Demonstrated running/managing projects and/or project management experience

  • Excellent verbal and written communication skills, with ability to communicate to all levels of the organization

  • Experience collaborating with and working with cross-functional teams in a geographically diverse, matrixed organization

  • Proficient with MS Office (Excel, Word, PowerPoint, etc)

  • Proven experience working in a highly regulated, high-quality system environment, and compliance with governmental regulations

  • Experience working in a highly regulated and high-quality system environment and compliance with governmental regulations

Preferred Qualifications:

  • Master’s Degree

  • LEAN certification

  • Medical device experience

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email