Abbott TECH SUPT SCI LVL II in Santa Clara, California

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Complaint investigation and post market surveillance of hematology products. Investigate and process the complaints received from customers (internal or external) regarding Hematology products (calibrators, controls, reagents, instruments, hardware, software, results related, and Medical Event reportable).

Investigation includes design/plan experiments and perform testing on hematology instruments. Communicate with Medical Affairs, R&D, Quality and Technical Services personnel during the investigation of customer complaints. Record complete and accurate findings regarding each complaint investigation, including the test results, data review, customer response, conclusion and any action required.

Pr imary Job Function

Proactively contribute to design control or process/product improvement activities and investigations. Perform or support test/process method modifications; recognize adverse trends/emerging issues; and propose/implement solutions.

Core Job Responsibilities

Responsible for implementing and maintaining the effectiveness of the quality system.

  1. Project Management - Manage product and process improvements independently using established principles and procedures.

  2. Product and Process Improvement - Monitor performance of multiple manufacturing processes and products differing in nature but with recurring themes to recognize adverse trends and instigate improvement programs as required. Proactively contribute to design control; process and product improvement activities; and investigations. May perform or support test and process method modifications. Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.

  3. Design Control & Risk Management - By standard practice (Operating Procedures) independently develops; and maintains risk management files and organizes data for risk management evaluation and decisions.

  4. Complaint and Internal Investigations - Manage investigations; identify root cause and drive to resolution with minimal supervision. Provides audit inputs and support as required.

  5. Technical Support - Develop and design experiments; analyze data and recommend next steps.

  6. Sharing Knowledge - Presents technical information to management and may present externally to customers and Third Party Manufacturers (TPM). Shares knowledge and expertise with others in work group. Mentors or teaches others to facilitate timely resolution of product and process technical issues.

  7. Strategic and Results Orientation - Demonstrates fiscal responsibility through support of product availability and improvements.

Supervisory/Management Responsibilities

Receives general direction.

Identifies, understands and resolves technical problems and operational issues. Utilizes appropriate experimental, statistical and project management tools. Capable of resolving different but recurring problems. Thinking is innovative but guided by standard practice/precedent. Requires some specialized knowledge.

Position Accountability/Scope

Receives general direction. Identifies; understands and resolves technical problems and operational issues.

Utilizes appropriate experimental; statistical and project management tools. Capable of resolving different but recurring problems. Thinking is innovative but guided by standard practice/precedent. Requires some specialized knowledge. Requires specialized knowledge of product or process design; standardization; performance anchors and modes of control.

Minimum Qualifications

Higher Certificate; Ordinary or Honors Bachelor degree in scientific and technical field is desired or relevant combination of education and experience. 2 years’ related work experience. (Advanced degree(s) may offset required years of experience).

Preferred Qualifications:

Proficient investigative and analytical skills preferred.

Strong attention to detail; excellent written and verbal communication skills; strong critical thinking skills. Ability to interact with individual/groups at all levels; good presentation skills

Demonstrated strong initiative. Demonstrated experience coordinating multi-functional tasks and activities with other departments and organizations. Ability to identify priorities and function independently.

Proficient in hematology instrument operation, instrument troubleshooting, and data analysis.

Hematology experience is a plus.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com