Abbott Customer Service Representative (Shirley, Solihull) in Solihull, United Kingdom

An exciting opportunity to join a fast-paced Customer Service team in a global healthcare company. Our Customer Service Representatives provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.

We are recruiting for an individual to provide predominantly Front Office support, including:

  • Receiving & processing orders for all customers which are received by telephone

  • Handling customer complaints and perform investigations

  • Following up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager

  • Issuing required credit notes for returns and complaints within the official procedural deadlines

  • Maintaining daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency

  • Organizing return shipments

  • PER processing and follow up in collaboration with sales reps

  • Responsible for PER handling in line with quality guide lines

Education & Competencies:

  • Educated to A-level standard

  • Previous experience in Customer Service data entry, ideally office-based

  • Knowledge of Microsoft Office and ERP packages (SAP ideal)

  • Team player

  • Customer-oriented

  • Good organization ability, excellent attention to detail

  • Positive reaction to working in a "deadline" environment, stress resistant

  • Works with integrity & sensitivity to the importance of the product

Hours: 37.5 weekly hours Monday-Friday

Location: Blythe Valley Business Park, Shirley, Solihull

Package: Competitive salary + excellent benefits, including office bonus, private healthcare

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email