Abbott Informatics Technical Support Specialist in Solna, Sweden
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
ADD’s Informatics Organization is part of the European Sales organization, a result of our dynamic customer environment. Today, there are fewer, larger, and more complex customers than ever before. The Informatics Organization provides dedicated Informatics sales and service support to the regions.
ADD Europe offers the position Informatics Technical Support Specialist (field based).
The Informatics Technical Support Specialist is responsible for supporting the interfacing to Third Party IS and Automation System of Abbott Analyzers, and for driving the IT implementation for Abbott Diagnostics Automation laboratory software solutions, delivering excellent technical professional service and training, providing expert application knowledge, and expanding ADD business by developing existing customer accounts.
The position requires the willingness to travel within on a frequent basis, i.e. on average three days per week (80%).
Work closely with ADD regional / local sales teams and Informatics Sales colleagues to develop and profitably grow new and existing customer accounts.
Support Local and Area teams in the interfacing of Abbott Alinity Analyzers Stand-Alone to Third Party Lab Information System and to Abbott Automation Solutions.
Build sustainable customer relationships and leverage them to grow ADD share.
Ensure all IT implementation projects for which the team is responsible are delivered and executed as per Statement of work.
Assist in the preparation of statement of work documents and planning of activities, ensuring all relevant information is captured.
Specify the appropriate hardware solution for ADD IT solutions and where appropriate liaise with third party IT hardware providers.
Perform software-related installation and configuration processes.
Deliver structured software application product training to the end user.
Provide comprehensive support for entire Automation IT solution to Abbott Middleware.
Optimize ADD IT solutions and products as well as quality of service.
Support post-sales IT activities and provide expert knowledge and coaching to Internal customers.
Support the procurement process by providing technical information.
Success in this role is measured by customer satisfaction score (NPS), service level achievement, economic profitability, sales quota achievement (value expansion of existing customers) and timely delivery of Implementation.
Bachelor’s degree or equivalent experience required. Bachelor’s degree in medical, life sciences or medical technology is preferred.
Requirements / Work experience
Preferably 2 years track record in Healthcare with an emphasis on customer facing post-sales IT support.
Preferably proven track record in a similar position supported by management and customer references.
Strong leadership skills.
Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine.
Good relationship building skills.
Must be team orientated, analytical, highly organized.
Excellent communication, interpersonal and influencing skills.
Ability to identify and drive resolution of issues, excellent problem solving skills.
Willingness to work in cross-functional teams.
Candidates must be fluent in English and a second Language among Spanish/French/Italian/Dutch/Swedish/Norwegian/Danish
What can we offer you?
Abbott provides a varied and challenging position in a dynamic and pleasant working environment. In our organization, you can count on excellent benefits, a positive working atmosphere, extensive training opportunities and good career perspective.
How to apply?
If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website ( https://www.jobs.abbott/ ) with your resume and letter of application.
Please let me know if you have any questions or comments referring this job profile to Marloes Pullens, email@example.com .
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org