Abbott Specialist Technical Support in Solna, Sweden

Abbott is a global leader in in-vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, universities, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Abbott Molecular Diagnostics Sweden offers the position Field Service Specialist (field based). The position reports directly to Field Service Manager.

The Field Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and de-installations.

Major accountabilities

  • Provide first line on site technical support to AMD customers (Repairs)

  • Schedule and perform planned maintenance (PM) activities.

  • Schedule and perform instrument installations and de-installations.

  • Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per territory.

Requirements / Work experience

  • Bachelors degree or equivalent experience required. Bachelors / Engineering degree in biomedical / electrical / mechatronic or medical technology is preferred.

  • Proven track record in a similar position supported by management and customer references.

  • Successful engagement with customers, specifically lab staff.

  • Technical expert for product line responsibility.

  • Strong communication skills.

  • Ability to identify and drive resolution of issues.

  • Strong experience in use of analytical tools and software.

  • Fluent in Swedish and English. Finnish knowledge is prefereable.

What can we offer you?

Abbott provides a varied and challenging position in a dynamic and pleasant working environment. In our organization, you can count on excellent benefits, a positive working atmosphere, extensive training opportunities and good career perspective.

How to apply?

If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website ( https://www.jobs.abbott/ ) with your resume and letter of application.

Please let me know if you have any questions or comments referring this job profile to Meltem Cakir, recruitment.netherlands@abbott.com .

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com