Abbott Technical Service Specialist in Solna, Sweden
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
ABBOTT DIAGNOSTICS Sweden OFFERS THE POSITION OF TECHNICAL SERVICE SPECIALIST (FIELD BASED).
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and de-installations. We prefer candidates from the Gothenborg- Karlskrona area.
MAJOR ACCOUNT ABILITIES
Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time).
Schedule and perform planned maintenance (PM) activities.
Assist with instrument installations and de-installations.
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
REQUIREMENTS / WORK EXPERIENCE
Bachelors degree or equivalent experience is preferred. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Proven track record in a similar position supported by management and customer references.
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility.
Strong communication skills in Swedish and English.
Ability to identify and drive resolution of issues.
Strong experience in use of analytical tools and software.
WHAT CAN WE OFFER YOU?
Abbott provides a varied and challenging position in a dynamic and pleasant working environment. In our organization, you can count on excellent benefits, a positive working atmosphere, extensive training opportunities and good career perspective.
HOW TO APPLY?
If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website ( https://www.jobs.abbott/ ) with your resume and letter of application. Please let me know if you have any questions or comments referring this job profile to Meltem Cakir, email@example.com .
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org