Abbott Trainer, Customer Service in St. Paul, Minnesota
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Trains a team of Customer Service personnel and is required to provide “hands on” support as a senior member of the Customer Service Team to fulfill daily business requirements. The trainer will be considered a Subject Matter Expert for team on SAP, CISCO Telephony software, Outlook Email, internal Order Management Queue (OMQ) and other interfaces the team interacts with on a regular basis. Embodies the vision, mission and guiding values/principles of the department and division and promotes such on a daily basis with employees, internal and external customers and other departments who support the customers directly or indirectly. Working independently and offering training support in a team environment in collaboration with Customer Service supervisor/manager, a trainer supports the team on a daily basis. This position requires developing rapport with team, customers and field sales/clinical personnel via verbal and written communication. Trains and/or mentors employees. Provides general direction and guidance to team. Acts as the primary trainer for new department hires and also ongoing training as needed. Represents the team to identify best practices, training opportunities and review and communicate functional changes and updates to SAP. Will be assigned to assist on projects requiring more direct and diverse experience and expertise within the Customer Service department.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org