Abbott Coordinator Commercial Logistics in Temecula, California

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Position Summary

Designs, develops, and implements short and long-term solutions to improve Customer Service processes. Monitors and analyzes recorded impacts and other metrics; supports team members in the resolution of impacts, and recognizes trends in order to formulate changes in daily operations. Facilitates new product launches by coordinating with all involved departments. Manages customer accounts to ensure US and global customer satisfaction. Supports department and teams in the resolution of order processing and customer issues.

Main Responsibilities

Analyzes business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service processes.

Develops corrective actions for driving long-term improvements in systems design and processes.

Designs and manages projects that address systemic impacts with the goal of implementing long-term solutions.

Coordinates product launch communications and in-service meetings to inform all Customer Service teams of launch dates and requirements.

Facilitates discussions and pre-launch meetings with Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to launch plans.

Coordinates the release of pre-production units prior to field launch, by ensuring that orders are processed and returns are managed.

Supports team members in taking orders, order processing, and addressing customer-related issues.

Provides guidance and training to team members on the implementation of short and long-term system improvements.

Supports marketing launch strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force.

Accountability

(Influence/Leadership) Cultivates a wide range of internal networks and begins to develop an external network of resources to facilitate completion of tasks.

May demonstrate basic project management skills by acting as a project lead on small, well defined projects.

Provides guidance to less experienced staff.

Influence exerted at peer level and occasionally at first levels of management.

(Planning/Organization) Plans, organizes, and prioritizes own daily work routine to meet established schedule.

(Decision Making/Impact) Exercises authority and judgment within defined limits to determine appropriate action.

Failure to achieve results or erroneous decisions or recommendations may cause delays and may result in the allocation of additional resources.

Qualifications

Bachelor's degree or equivalent work experience. preferably in a customer service environment. Minimum of two years’ relevant experience preferably in customer service environment.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com