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Abbott Technical Manager in United States

DO WORK THAT MATTERS

At Abbott, diverse ideas, perspectives, and expertise allow us to create life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

We have an exciting opportunity for a Technical Consultant Manager within our Abbott Rapid Diagnostics Infectious Disease (ARDx- IDDM) business.

In this role, the incumbent will report to the Technical Operations Director. This field-based position is responsible for direct supervision of part of the Technical Consultant team. Functionally direct, coach, train, develop and retain Technical Consultant team members. Sets standards and monitors performance; provides performance feedback; writes and conducts appraisals of employees. Position is responsible for promoting a collaborative and innovative culture focusing on the customer experience. Position will support field product implementation and training operations and also serve as a technical expert for purposes of driving ARDx- IDDM business objectives.

Performance will be assessed using, the On-TRACC program, customer satisfaction, Marketing Teams, Regional Sales Directors and Scientific Affairs satisfaction as well as other relevant criteria. Requires at least 50% travel, occasionally with less than a week’s notice. Some weekend travel may be required.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

RESPONSIBILITIES

  • Provideconsistent leadership, direction and vision for the Technical Consultant team.

  • Createstrong morale and spirit in his/her team; shares wins and successes; fostersopen dialogue; encourages team to be responsible for their work; definessuccess.

  • Establishand support clear expectations for the Technical Consultant team pertaining tofield direction, documentation, Salesforce.com, etc. and holds teamaccountable.

  • Leadthe Technical Consultant new hire process and partners with Field Coaches andNational Trainer to ensure all new hire training needs are being met and newemployee is meeting expectations and being supported throughout the trainingphase.

  • Demonstrateability to delegate appropriately.

  • Assessemployees in development needs; assist employees in development plans.Establishes the motivational climate for the staff.

  • Demonstratestrong service orientation and focus, using skills in customer service methodsand techniques; communicates effectively, professionally and respectfully; builds productive working relationshipsinternally and externally.

  • Interfacewith customers and understands concerns, escalates consistently stated needsappropriately.

  • PerformsQuarterly Assessment data review and coaches Technical Consultant on areas forgrowth. Additionally analyzes team datafor trends identifying successes and opportunities for improvement.

  • Maintainand manage time and travel within set corporate guidelines and policy asestablished using best business practice as directed by Manager.

  • Obtaincertification within the Vendor Credentialing requirements by being incompliance with current immunizations, required training, background checks andcompetency assessments.

  • Regularlyreviews and determines if customer training material format and content arecomplete and continuing to meet training objectives.

  • Performother duties and projects as assigned.

BASIC QUALIFICATIONS

  • Bachelorof Science degree in Medical Technology or Bachelor of Science Degree inNursing from an accredited college or university or directly equivalentexperience.

  • RegisteredMedical Technologist or Registered Nurse in state of residence or directlyequivalent licensure.

  • Minimum5 years work experience in the Diagnostic Industry, Clinical Laboratory, POCC/Supervisor, Nursing or other related medical field.

  • Atleast one year of related implementation or Point-of-Care-Testing experience.

  • Proficientin computer operation including Microsoft Word, Excel, PowerPoint, and Outlookin addition to .pdf files.

  • Outstandingwritten and verbal communication skills, including a demonstrated ability toclearly and effectively teach complex subjects to a diverse audience.

  • Abilityto work with a variety of people on multiple tasks is critical.

PREFERRED QUALIFICATIONS

  • Minimum1 to 3 years supervisory experience directly or indirectly managing others.

  • Provenability to motivate and lead individuals, groups and organizations.

  • Management,supervisory, or POCC experience preferred.

  • Advanceddegrees and/or Sales experience preferred.

  • 2 yearsTechnical Consultant experience or diagnostic industry equivalent.

  • Strongknowledge of the diagnostic industry.

  • Provenexcellence in customer service, training and troubleshooting skills.Familiarity with infectious disease, point-of-care testing, hospital andphysician office lab settings is highly desirable.

  • Demonstratedability to lead large projects with minimal guidance on time and with a highlevel of customer satisfaction.

  • Proficiencyin PowerPoint with formal presentation experience.

About Abbott

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

An equal opportunityemployer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com .

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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