Abbott Salesforce Service IT Program Manager in Waukegan, Illinois
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Primary Job Function:
The Global Service Program Manager Digital Technology Services will develop, execute and manage IT projects within the Customer Service and Field Service domain.
Expedite, manage and coordinated a multitude of interrelated IT Service project activities within the constraints of human and financial resources and changing priorities to ensure the successful completion of projects.
Core Job Responsibilities:
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Initiate and Plan IT Projects: Works with business and IT management to establish and gain consensus on project goals, objectives and deliverables.
Project Control: Assess the degree to which changes to scope; issues and risks will affect projects working with department, divisional management and sponsor to gain agreement for resolution. Measure performance to assure the project is progressing as compared to original plan and budget
Executing and Closing Projects: Develops and executes a work plan obtaining authorized resources to ensure all activities are performed. Gather lessons learned and obtain final project approval from sponsor and stakeholders.
Project Communication: Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to Project Team, Department and Division management.
Resource and Team Management: Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team members based upon their abilities. Supervises and motivates cross-functional project team of business analysts, developers, and validation analysts.
Quality Management: Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Position Accountability / Scope:
Complexity of the project: Manages Projects at the department or division level.
Decisions: Makes decisions that impact projects or Departments. Influences or has final decision authority for project level, budget and activities.
Direct Budgetary Responsibility and Cost of Engaged Resources (Does not imply signature responsibility): 0-$2MM
Business Impact and Risk: $0- $5MM in business financial impact. Important to business run. Division affected.
Bachelor degree in Business, Computer Science or related discipline: At least 6 yrs. experience in project management, business systems analysis, software development or deployment, with a minimum of 3 years’ experience managing projects.
Minimum Experience / Training Required:
At least 6 yrs. experience in project management, business systems analysis, software development or deployment, with a minimum of 3 years’ experience managing projects. Experience in Waterfall and Agile methodologies. Experience with Validated Systems. Project Management Professional certification preferred. Salesfore.com Service Cloud experience preferred. Total Combined Experience: 7-10 years.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org