Abbott Specialist Field Service Benelux in Wavre, Belgium

Abbott Molecular Diagnostics is a global leader in in-vitro diagnostics and offers a broad range of innovative instrument systems and tests. Our clients are hospitals, universities, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

At Abbott, you have the opportunity to make a positive impact on the world through challenging and rewarding work as part of a highly successful and trusted organization that is shaping the future of health. Realize your potential!

We are looking for a new colleague to join our Field Service Team in Abbott Molecular in Belgium .

Field Service Specialist Belgium

Primary objective of the position

The Field Service Specialist is responsible for providing level one and two support to our customers. After an extensive period of training you will become a full member of the service team and you will participate in our duty system of Field Services Specialist. You will execute this by handling installations, conducting repair and instrument hardware or software upgrades. You operate in a service team, where teamwork is important.

Major accountabilities

  • Provide first line on site technical support to AMD customers (Repairs).

  • Schedule and perform planned maintenance (PM) activities.

  • Schedule and perform instrument installations and de-installations.

  • Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per territory.

Educational background and Work Experience

  • Bachelors degree or equivalent experience required. Bachelors / Engineering degree in biomedical / electrical / mechatronic or medical technology is preferred.

  • Proven track record as a technical specialist or a field service engineer in our industry or equivalent significant working experience in a similar position.

  • Successful engagement with customers, specifically key stakeholders and lab staff.

  • Excellent verbal and written communication skills in English, Dutch and French.

  • Excellent experience in use of analytical tools and software.

What can we offer you?

Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective.

We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.

How to apply?

If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website ( https://www.jobs.abbott/ ) with your resume and letter of application.

Please let me know if you have any questions or comments referring this job profile to Meltem Cakir, recruitment.netherlands@abbott.com

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com