Abbott Informatics Technical Specialist in Zagreb, Croatia
Reporting to Informatics Technical Lead, We are looking for an Informatics Technical Specialist to join our Diagnostic Team.
1. Role Purpose:
Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products
2. Qualifications :
Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
24 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
Fluency in English.
3. Special Skills & Knowledge
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
4. Key Competencies
Strong verbal and written communication skills with excellent customer facing capabilities
Attention to detail and a concern for quality
Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
Become a trusted advisor to customers
Identify customer needs, propose solutions, and resolve problems
Provide feature/ product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Execute project work plans with a focus on timely completion & risk mitigation
Track and report on assigned project aspects on a regular basis
Configure and integrate products to customer specifications; deliver training
Provide customer support assistance, as needed
Revise and keep up to date, all project documents and systems of record
Participate in team and customer meetings effectively
5. Geography : primary location is Zagreb (Croatia) but it can be located within Adria region as well.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com